Banking related

visuiyer (Querist) 01 February 2026 This query is : Resolved
I have received a order from RBI ombudsman for a referenced complaint.
whereas in the order the address is mentioned as Chandigarh, But I am in Tamilnadu
The order against the complaint number is not related to me or i have not filed any complaint on the complaint date mentioned in the order.

I have also verified in the rbi cms under my mail id no referenced complaint number was there. I have also checked under rbi bo complaint feedback option which say the mobile number and complaint number not matched.

I have also checked the geniunity of the email id - which is from rbi with TLS standard encrycpted.

Now, please guide me what to do? or where to file this complaint ?

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Quick Summary

You've received an order from the RBI Ombudsman that seems to be for someone else, with an incorrect address and complaint details. You've checked your records and confirmed you didn't file the complaint. While you might be tempted to ignore it, it's best to inform the RBI Ombudsman about the error to ensure the correct complainant receives the order and any mistakes can be rectified.

T. Kalaiselvan, Advocate (Expert) 01 February 2026
If the orders are not pertaining to you then you can ignore it.

Dr. J C Vashista (Expert) 02 February 2026
It may have erroneously been sent to you.

visuiyer (Querist) 02 February 2026
Should we presume it as erroneously sent
Or we can get an acknowledgement from RBI bo that it is technical glitch and ignore.

Because

It exposes case communication to a third party
It suggests weak data hygiene
It can raise confidentiality concerns

Furthermore, if we ignore this, the actual complainant will not get the order and erroneous action can't be corrected.

Ethically i understand we need to communicate this is not pertaining to me. But don't know where to communicate

kavksatyanarayana (Expert) 03 February 2026
As it was received from RBI Ombudsman, you can inform them and return the same.

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