false accusation
Querist :
Anonymous
(Querist) 05 May 2011
This query is : Resolved
Dear sir,
I am customer of icici bank and went there to submit a document asked by bank central/HO but the staff at branch refused to listen to me.I lodged a complaint with customer care of bank and their reply was that I shouted at lady staff and used abusive language and was asking for some password( which is never issued by branch and i never asked for)and threatened them that i will not spare them. Now the I have asked the bank to provide the cctv footage for the same but the bank is asking for more and more time. the matter has been escalated by me to level 4 from level 1 but bank is not replying. I am deeply hurt and want to seek legal remedy. what= are the options open to me. Regards
Amit Pateria
(Expert) 07 May 2011
Dear Member,
What exactly do you intend to do. Have you succeeded in submitting the document which was requested/required by the bank.
If the entire dispute is about the deficiency in service then you may report it to banking Ombudsman. As far as your alleged misbehavior with a female staffer and non-supply of a CCTY footage is concerned you may report the same to local police and subsequently can file a case for defamation, harassment along with deficiency in service.
M/s. Y-not legal services
(Expert) 06 May 2011
