Cyber fraud

khurana (Querist) 20 November 2025 This query is : Resolved
I purchased a product worth 20000/- from a reputable E-commerce website .

I received it after payment however when I opened it the Power adapter was not in the box Since the power adapter is not available in India . I SEARCHED IT ON COMPANIES WEBSITE BUT IT IS NOT AVAILABLE . Then I asked the company to provide the names of their Seller or Merchant so that I could purchase it from them.

It has been more than two months but the Company REFUSING TO PROVIDE THE CONTACT DETAILS OF THE SELLER or to provide power adapter in their website .

Since this is a special Power Adapter not available in India the PRODUCT IS USELESS AS I CANNOT USE IT

WHAT SHOULD I DO I ASKED THE Eccomerce site FOR A REFUND WHICH THEY ARE REFUSING

PLEASE HELP

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Quick Summary

A customer purchased a product online but it arrived without a crucial power adapter, which is unavailable in India. The e-commerce company and the product manufacturer are refusing to provide seller details or the missing part, rendering the product unusable. The customer is seeking advice on how to resolve this issue and obtain a refund or the necessary adapter.

kavksatyanarayana (Expert) 20 November 2025
How do you know the item is not available in India, and how did you order it to purchase? File a complaint with the Consumer Commission and consider consulting a local lawyer in the matter.

khurana (Querist) 21 November 2025
Thank you so much will do as per your advice
After Robu.in refused I checked all E-commerce sites including the website of the Company but it’s NOT available in India

T. Kalaiselvan, Advocate (Expert) 23 November 2025
I have given my opinion to your same query you had posted in a different thread of this website, you may visit that thread for knowing more answers.

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