Discrepancy in bank statement

Srinivas (Querist) 03 September 2018 This query is : Resolved
whether wrong entry in pass book can be claimed by the account holder even if he does not possess counter foil of challan? In one of the banks cashier had by mistake made double entry of amount received and the challan has got passed by oversight by the officer and by the time error could be found out, the customer has taken entry of the passbook and had left. Once the entry was found out the mistake was rectified by deleting such extra entry from the system. when the customer had returned next day, the matter was reported to him and the extra entry was erased by applying liquid fuild ink. and there was discrepancy in the total balance due to the entry deleted in the system, a fresh entry was made on the next page of the passbook and the extra entry deleted is not appearing on the fresh page and the balance is matching. Now the customer has returned and is claiming both the amounts and is falsely stating that the extra entry belonged to an earler date and it is erased by applying fluid ink (whitener). but there is no such entry in the system. Now the customer wants to recover the extra amount which he has not paid (for which there is no challan counter foil) by falsely stating he had deposited at an early date and wants to recover the amount from 1. cashier 2. Officer who passed both the entry 3. person who made the passbook entry what is the legal position of the three bank staff in this case

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Isaac Gabriel (Expert) 04 September 2018
Without any proof for deposit, the customer cannot claim anything on the basis of passbook entries inadvertenly made, which is manuscript I suppose.

Guest (Expert) 04 September 2018
Discrepancy in account is always subject to rectification. Any undue and false credit can be reversed back even without asking the account holder.

rajeev sharma (Expert) 05 September 2018
Passbook entries are not the evidence of the amount deposited. It is merely a copy of the account of the entries in the account of the customer made in the books of account kept by bank in its daily course of business. If any mistake is made in the account books it may be corrected any time when it is detected. The customer who claims that the entry of any transaction made by him is not entered in the account is required to put strict proof of the transaction.

Srinivas (Querist) 06 September 2018
I thank the learned counsel for their valuable opinion on this matter

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