Disconnection
Querist :
Anonymous
(Querist) 27 October 2010
This query is : Resolved
All experts
i am used last 7 years as a airtel pre-paid customer, 20 days before suddenly my connection was disconnected, unable to talk with other my customer then gone to airtel HO, in chennai, they told that ur not submitted ur id proof and address proof thats way we were disconnected,i askied dublicate sim also they told that we were only disconnection job only done, meanwhile i got sms from airtel for submit id proof and address proof, that time i was not able to give that proof, now i am ready give my all proof,but the airtel guys asked for which one i was submitted in 7 years before that proof asking me,now what can i do. can i file a suit to the consumer court. now kindly give your valuable ideas and suggestions
Devajyoti Barman
(Expert) 27 October 2010
Yes the Mobile operators are nowadays in identification sprees. Your consumer complaint would be maintainable only if you could prove that the airtel disconnected the line before t asked for the compliance of identification proof. If it did not send such requests then you should file such complaint at once.
