Cyber crime by icici bank
Shalini Tibe
(Querist) 12 August 2014
This query is : Resolved
This is with respect to loss of Rs.34,294 which was withdrawn from my ICICI SB Bank Account.
These transactions happened as under received via SMS on my registered mobile no.
I have informed the bank immediately when the transactions was happening and was on hold for 5 minutes from 20:20 on 28/7/2014 and I was receiving the debits SMS on my mobile. When I got connected to customer care I told him to block my card immediately and intimated that these transactions were not done by me.
She confirmed that she has put those transactions on dispute and also told to lodge FIR in Police, and post submitting FIR copy I will get reversal of amount.
I have submitted the FIR copy and bank provided me Complain number as SR 331550652.
I have received the letter from bank stating that they will not be able to reverse the money since the transaction was done through 3D secure Pin
I have not shared my Pin with anybody, also I hardly do online banking.
I have informed immediately to bank to hold my amount, inspite of that bank is not returning my money.
Also I have told bank to provide IP address, bank is not providing any information.
I dont know what to do now, it happened on 28th July.
R.K Nanda
(Expert) 12 August 2014
file written complaint against said bank in banking ombudsman asap.
Shalini Tibe
(Querist) 12 August 2014
Sir I have written my complain to 'bomumbai@rbi.org.in', yet I have not recived any feedback.
R.K Nanda
(Expert) 12 August 2014
inquire from them about status of ur complaint vide its no.
Kumar Doab
(Expert) 12 August 2014
M/s ICICI bank seems to have disposed the complaint by pointing out that 3D secure PIN was issued and 3D PIN is required to operate the a/c online. The veiled message is customer (you) are responsible for security and safety of the PIN.
For IP addresses pursue with police and demand from police........................cyber crime cell of the police can provide it.
If BO accepts the complaint it shall issue a communication and complaint number.
Approach a local lawyer handling such/consumer cases and proceed under expert advice of your lawyer.
Advocate. Arunagiri
(Expert) 12 August 2014
You can also ask the ICICI Bank, to disclose the beneficiary details. So that you can track the person who misused your account.
In my experience, many of these types of cases, ends with inaction, as the accused will be the relatives of the complainant.
Kumar Doab
(Expert) 12 August 2014
Submit a well drafted and structured complaint to BM of your branch,MD, Chairman,Nodal Officer of M/s ICICI bank and demand all details.
Shalini Tibe
(Querist) 13 August 2014
Bank states that they can provide details only to Police and not to customer, I have written the letter to them
ajay sethi
(Expert) 13 August 2014
move consumer forum against the bank for defcency in service and for refund of your money with compensation
