complaint against an isp
Querist :
Anonymous
(Querist) 07 March 2011
This query is : Resolved
One of my client was not satisfied with the internet service provider as such sent them a mail informing them that he is not interested in continuing with their services and as such they should not bill him from the following month - oct 2010 in this case. he has cleared all his bills upto sept 2010 promptly. he has all the receipts for the same.
however, my client is still receiving bills and phone calls regarding clearing the overdues for oct etc (services are not utilised during this period - he has already availed of services from another service provider). after 5 months that is now in feb 2011 they have sent him a letter/notice through a lawyer stating that it appears that there is no intention on the part of my client to make the payment and if he fails to do so they shall be liable to initiate legal proceedings against him. is this possible?
what is the solution for my client in this solution?
kindly advice.
thanking you in anticipation.
Basavaraj
(Expert) 07 March 2011
it appears that your client has informed the service provider for cancellation of service w.e.f. oct 2010. if they have received your client letter or email and acknowledged by them, in that case your client need not to pay bacz your client asked service provided to stop service in writing despite they are demanding means, you write a strong reply letter my mentioning cheating under section 420 of crpc, your client also has right to file defamation case against the MD & DIRECTOR of the Service Provider Company, or will file police complaint.
