Aryan
11 August 2012 at 15:26
I am working in an online education providing company & I am working as Customer support executive in Inbound.
But from the past 2 months with the change of new manager, I am forced to do outbound calls for sales and follow ups with clients. They have given us a data to call on.
However I joint the company on 3rd jan, 2012 and at the time of interview I'd clearly asked the HR that its inbound na? He said me yes it is. And you will get calls from the clients... calls like – support, assistance, password reset, and sometimes if a client wants to purchase u can assist him that how to purchase online and offline.
So I after the product training I came live on floor on 16th of Jan, and even on the floor I asked my reporting team leader that whether its outbound or inbound or target involving. She told me that its totally inbound and a team of 16 people. There is no target.
I made this clear because on the floor in outbound process the executives were getting abused by their team leaders for not selling the online study material and doing follow ups and thus achieving daily targets.
My team leader she clearly told me that there is no target not such pressure in inbound, we are client support executives. And I was happily doing job there.
But sudden in May she left the job because our job was stretched from 8.30hrs to 9:00hrs. And then another lady of oubound (from another company) came in to the job as marketing head and since then she found that we get 60-80 calls daily , so she told that you would be doing outbound call and have to achieve target and do sales. I did it but now she is trying to change inbound in outbound and have to do calls daily.
As doing outbound calls is generating sale , but I dont want to do it beacuse I was not hired for selling the product and doing follow ups every now and then to the same cleint untill the client gets irrate.
I am happy in inbound giving assistance and talking to the students and client and that is why I decided to do this job and made this clear with HR and my ex-team leader.
But this new floor marketing manager has changed everything now for her repo.
Tell me what to do? I dont want to leave the job because atleast in any pressure I want to complete whole one year, but now she is building a much pressure and stress that sometimes I quit my life. Should I get terminate then because I am not leaving the job, its they are forcing me to do outbound and follow ups and sale.
Or do I complaint it to HR and how, as my marketing head is clearly saying if u dont want to do outbound now u can leave the company.
So help me and suggest me any way, do I have any right?
Even all executives( a team of 8 people) are fed up of this but no one wants to open the mouth. And new marketing manager wants to turn us to outbound.
Rajesh Tandon
11 August 2012 at 08:13
1. I'm an Army officer writing to you. I take this opportunity to write to you in connection with a query regarding chances of wrongful dismissal/termination of service of a very honest employee and to enquire from you about the legal safeguards available to the employee.
2. Iam attaching the whole case query document with this message kindly render suitable legal advice.
AMIT SHARMA
10 August 2012 at 13:51
A consultant issue a letter of intent to my friend mentioning that as per your interview with his client they offer you a job of assistant general manager and to join the company on 2nd of July 2012.No other terms and also salary was mentioned on the LOI. My friend join the company and on 2nd and work for 12 days but couldn't issued appointment letter even after requesting many times. Feeling fiche he resign from the company and sent resignation by registered a/d mentioning that since you had not given the appoint ment letter and he cannot risk for the job. After resigning he requested his previous employer and after discussion got the same past job. Now after two weeks he received a legal notice on behalf of the consultant that since you left the job compensates me of Rs. 240000 as the dues which he should had received from the company. Legal notice also say that the company in which my friend worked for 12 days is planning to take legal action against him because he has hack the name of the customers and trade secrets of the company. Please advise what to do in this position and oblige. No agreement or any documents signed ny my freind.
swaraj
09 August 2012 at 17:18
Respected sir I am a govt teacher in Punjab.my principal has a ddo power the govt first transfer our pay to principal account it is the duty of the principal to transfer salary in our account.but our principal delay our salary to transfer and salary not transfer in our accounts so many days.now my questiop e n is that is there any law that impose a penelty on the prin cipal .2.is it possible for us to demand interest for delaying days from the pocket o principal if yes then pl tell me the procedur.
kamal kishore
09 August 2012 at 16:47
Sir, I have been working with a two wheeler dealership for the past ten years as general manager although i working with the same business group since 1992. from the last about 8 - 10 months of harassment i have resigned from my post. I have not been given any notice pay neither i demanded. now they have withheld my wages for which i have no information what are reasons. So, please advise what are the options available with me?
Please do reply i feel very much frustrated.
Regards
Goodwin
09 August 2012 at 02:21
I am working as a Clinical Trainer with a private Medical College & Hospital and not getting Non Practicing Allowances.
My question is
1. Can I work Part time as a self employed or freelancer.
2. I have heard that SC ruled out that one can work part time after regular duty hours of the permanent employer, please clarify the same.
Regards
A. Goodwin
Ludhiana.
nitin saxena
07 August 2012 at 22:04
respected seniors members
can you tell me good senior lawyer who can handle (police service matter)in allahabd high court.
if you know good lawyer in allahabad high court then plz reply me asap.
Regards
Adv Nitin Saxena
Satish Kumar
07 August 2012 at 21:57
I work in a Public Sector Undertaking. I am male. My Boss who is also a male sends me threatening and harassment SMS everyday ( even after our working hours). I afraid reading SMS because he scolds me every time. I need Experts Advice. Please help me.
Umesh
07 August 2012 at 19:37
Dear Sir,
In our company two unions are existence and both are claiming they are majority for Collective bargaining. Management tried to form the Joint negotiations committee and one union not ready to form the joint committee and the same time minority union (lessor members as per their list)filed application with ALC that they are the majority union.After conciliation ALC not able to conclude the case.Then management decided requesting labour commissioner for referendum for collective bargaining.Now Labour commissioner also advised and appointed labour officer of our area as a returning officer for conducting referendum.
Now my question is whether the cost of referendum should be born by the company?,If so what are the cost involved ?
Waiting for valuable suggestion.
Regards
Umesh PR
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Forcing to do job for which i am not hired
I am working in an online education providing company & I am working as Customer support executive in Inbound.
But from the past 2 months with the change of new manager, I am forced to do outbound calls for sales and follow ups with clients. They have given us a data to call on.
However I joint the company on 3rd jan, 2012 and at the time of interview I'd clearly asked the HR that its inbound na? He said me yes it is. And you will get calls from the clients... calls like – support, assistance, password reset, and sometimes if a client wants to purchase u can assist him that how to purchase online and offline.
So I after the product training I came live on floor on 16th of Jan, and even on the floor I asked my reporting team leader that whether its outbound or inbound or target involving. She told me that its totally inbound and a team of 16 people. There is no target.
I made this clear because on the floor in outbound process the executives were getting abused by their team leaders for not selling the online study material and doing follow ups and thus achieving daily targets.
My team leader she clearly told me that there is no target not such pressure in inbound, we are client support executives. And I was happily doing job there.
But sudden in May she left the job because our job was stretched from 8.30hrs to 9:00hrs. And then another lady of oubound (from another company) came in to the job as marketing head and since then she found that we get 60-80 calls daily , so she told that you would be doing outbound call and have to achieve target and do sales. I did it but now she is trying to change inbound in outbound and have to do calls daily.
As doing outbound calls is generating sale , but I dont want to do it beacuse I was not hired for selling the product and doing follow ups every now and then to the same cleint untill the client gets irrate.
I am happy in inbound giving assistance and talking to the students and client and that is why I decided to do this job and made this clear with HR and my ex-team leader.
But this new floor marketing manager has changed everything now for her repo.
Tell me what to do? I dont want to leave the job because atleast in any pressure I want to complete whole one year, but now she is building a much pressure and stress that sometimes I quit my life. Should I get terminate then because I am not leaving the job, its they are forcing me to do outbound and follow ups and sale.
Or do I complaint it to HR and how, as my marketing head is clearly saying if u dont want to do outbound now u can leave the company.
So help me and suggest me any way, do I have any right?
Even all executives( a team of 8 people) are fed up of this but no one wants to open the mouth. And new marketing manager wants to turn us to outbound.