About amazon delivery service, ecom express

Querist : Anonymous (Querist) 07 February 2020 This query is : Resolved
Recently i ordered a product from amazon and at the day when i had to recieve the product the delivery agent called me and told me that the delivery couldn't be done to your home. He told me that our delivery service has only bikes and your product couldn't be delivered with it. And i should travel 10km to receive my product and cuts the call. So i contacted the customer service atleast 4 times and they told me that they will make sure that the product will be delivered to my doorsteps. But nothing was done the product was returned by saying that i wasn't available. And again i called the customer service, they are saying that we arr sorry to hear this and next time this wont happen. I am planning to order the same product again. If the same thing happens can anything be done against it. Can any legal action be taken to prevent it.Hoping to get a reply.
With regards
Abin

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Quick Summary

A customer faced significant issues with Amazon's Ecom Express delivery service, where the agent refused to deliver to their home, citing vehicle limitations and asking the customer to travel 10km. Despite multiple contacts with customer service, the product was returned as undeliverable. The customer is seeking advice on potential legal action if this occurs again, and has been advised to file a consumer complaint for compensation if the problem persists.

Raj Kumar Makkad (Expert) 07 February 2020
You can definitely claim for the compensation by filing a consumer complaint in that event but let the product purchase first.

T. Kalaiselvan, Advocate (Expert) 20 February 2020
You can approach consumer forum with a complaint seeking to redress your grievances in this regard, if it happens once again

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