regd bank haressment

Guest (Querist) 25 December 2010 This query is : Resolved
Dear Sir,

I am staying in bangalore and have been verbally absued by the bankers and collection agency over the phone (can we get the recording from the mobile company or telephonic company ) conversation had been taken 10 days back.

Kindly let know the laws & by laws of collection agency and the banks follows.

Kindly brief me the guidelines of RBI and
are calls made to the customer is mandate to be recorded (is there any guidelines from RBI)

kumar
9845176915

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Guest (Expert) 25 December 2010
SIR,I HAVE ALREADY REPLIED FOR THIS QUERY SEPERATELY, KINDLY REFER THE SAME.

Gulshan Tanwar (Expert) 25 December 2010
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