Regarding harassment by builder

Praveen Kumar (Querist) 12 September 2026 This query is : Resolved
Respected Sir/Madam,

I respectfully seek your guidance and intervention regarding the persistent water-supply problem and inadequate maintenance services being faced by me in the residential society at Baddi, where the maintenance of the society is being handled by the Builder.

I am regularly paying the prescribed maintenance charges to the Builder. However, despite making regular payments, I am not receiving adequate basic maintenance facilities, particularly a reliable water supply and proper sanitation.

For a considerable period, I have been facing a serious shortage of water supply in my flat. Every day, the water supply to my flat stops after approximately 2–3 hours of the motor being operated, making it extremely difficult to carry out basic household activities.

In an effort to resolve the problem, I recently installed my own water-storage tank. However, even after installing the additional tank, the water supply to my flat continues to stop after approximately 2–3 hours.

I have repeatedly requested the Builder and his representatives to inspect and resolve the issue, and I have also communicated the matter through several emails. Unfortunately, my complaints have not been taken seriously and the problem continues.

There are approximately nine water tanks installed in my tower, but, according to my observation, the water stored in my tank alone is getting exhausted/stopped within 2–3 hours of water supply, whereas other residents do not appear to be facing the same problem to the same extent.

I have also had the plumbing of my flat, including the bathroom and related fittings, examined by a plumber. No leakage or other apparent internal plumbing defect has been found in my flat.

In view of the above circumstances, I have a genuine concern that my water supply may be being deliberately restricted or interfered with, possibly because I have been raising complaints regarding the poor maintenance of the society. therefore, request you to kindly guide me regarding the appropriate legal and administrative action available to me against the Builder for failure to provide basic maintenance services and for the continuing water-supply problem. I shall be grateful for your prompt intervention and appropriate action.

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Quick Summary

A resident in Baddi is experiencing persistent water supply issues and inadequate maintenance from the builder, despite paying regular charges. Despite attempts to resolve the problem, including installing an extra water tank and getting plumbing checked, the water supply remains limited. The resident suspects deliberate restriction due to previous complaints and seeks guidance on legal and administrative actions against the builder for failing to provide essential services.

kavksatyanarayana (Expert) 13 September 2026
As per RERA, the builder shall provide essential services such as water etc. So you send a formal legal notice to the builder demanding immediate restoration of the water supply and an explanation for the selective denial within a fixed period of 30 days.

Dr. J C Vashista (Expert) 16 September 2026
Water is a basic necessity, if builder fails you should notify him in writing followed by a police complaint and filing a suit for mandatory and permanent injunction through a local prudent lawyer.

Praveen Kumar (Querist) 16 September 2026
Thank you for your prompt and clear advice

kavksatyanarayana (Expert) 16 September 2026
You are welcome sir.

T. Kalaiselvan, Advocate (Expert) 16 September 2026
To address deliberate water restriction and service failure by a builder, taking systematic legal and administrative steps will create accountability and pressure the builder to restore water supply.
Water is classified as an essential service. Intentionally cutting or restricting water supply amounts to an illegal act disturbing public peace and safety.
Seek immediate directions for restoration of water supply, refund of maintenance charges for disrupted periods, compensation for mental agony, and reimbursement for costs incurred installing the extra tank and hiring plumbers through consumer commission

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