How to deal with disobedient staff
V.P.NARAYAN
(Querist) 12 January 2016
This query is : Resolved
Sirs,
I am a govt engineer working in a vital sector where the general public are always being allowed to interact with us in a some way or the other. Very recently one guy has been appointed under me, who has got the job through quota reserved for handicapped applicants,is creating total nuisance in my work. He acts always on his own. Never try to oblige to my supervisors instructions. Engage in altercations, verbal duels and physical assaults with the co workers are the daily issues he makes for us. It is reportedly learned that the person got his hand amputated because of an accident. Every incident related to this man has been reported to my superior officers promptly through my Departmental phone. They are totally ignorant. They themselves admits that he is an history sheeter. I requested them to take him back to somewhere that is not that important in terms of its day to day activities and make experiments. I suspect that Despite being a history sheeter this man has been posted under me only to get a report being created for taking a departmental action against him. Kindly advice me on 1) how to tackle this situation amicably., 2) what would be the legal aspects (civil/criminal) since there is always a potential threat that this issue may go beyond the threshold of law and order limits. 3) what if any human rights laws back stab me when I make a report of his misconduct since he is a handicapped guy.
Hoping for your valuable advises earnestly
Yours faithfully
P.NARAYAN
Guest
(Expert) 12 January 2016
Please refer to the conduct and discipline rules of your own department. You cannot go outside the purview of such rules.
Better take advice from seniors, if not aware of or not ready to go through the procedure rules of the department.
However, in brief, I may say that telephonic reporting by anyone cannot suffice to take any action without any documentary evidence on record about the incedents of his misbehaviour. If documentary evidence is there, better get that examined by some service law expert for further advice. If not, let the reporters complain in writing with complete details of the incidents for further processing of the case against the employee.
Kumar Doab
(Expert) 12 January 2016
In addition record the assaults, verbal duels (audio/visual/witnessed).
If you are too apprehensive, you also have the option to move to another office.
Rajendra K Goyal
(Expert) 12 January 2016
Being a handicapped, he may lodge complaint against you to put you in trouble.
Always issue instructions to your full staff including the person in duty register.
If any customer / member of public lodge complaint against him / any other staff, get it in writing, ask for the comments in and report each and every event to your controller in writing mentioning that the matter has already been advised on telephone.
do not discriminate or treat him with partiality.
You may be able to gather proofs of indiscipline and can proceed as per service rules.
Kumar Doab
(Expert) 12 January 2016
Query is repeated at:
http://www.lawyersclubindia.com/experts/How-to-deal-with-disobedient-staff-579001.asp
V.P.NARAYAN
(Querist) 12 January 2016
All my conversations with my controlling officer were also accompanied with text messages in simple and clear language. Thank u all of you to give my concerns higher level priority and consideration.
V.P.NARAYAN
(Querist) 16 January 2016
Dear sirs,
My officer asked me to submit a report regarding the misconduct of the employee that I mentioned in my query through SMS !!
Is it a right way to ask subordinates for a report through SMS that too for taking an departmental action against someone?
Does it a require a letter on such things so that I can have a documentary evidence for such instruction?
Guest
(Expert) 16 January 2016
Dear Narayan,
Whosoever has ever reported you, he should give you in writing the detailed description of the incident about whatever has happened with them. Based on those reports only, you may submit your own report, along with their reports and recommend for appropriate disciplinary action to be taken by the competent authority, as per the discipline & conduct rules of the organisation.
K.S.Srinivas
(Expert) 24 January 2016
I totally go with the expert Sri P.S.Dhingara.
