Consumer / contract dispute

a rastogi (Querist) 04 June 2026 This query is : Resolved
All hon'ble learned advocates,

Kindly suggest me on the below summarized matter, what should be done, I am worried about my heavy amount stuck in between..

CASE SUMMARY

Parties:

-- Buyer/Consignee: Neeru Rastogi (India)
-- Seller/Shipper: DigiKey Electronics (USA)
-- Carrier: FedEx

Transaction:

-- Electronics order placed with DigiKey.
-- Total order value approximately INR 47,000.
-- Shortly after placing the order, I realized that the wrong product variant had been selected.

Key Facts:

1. Before shipment movement, I notified both DigiKey and FedEx that I did not want the shipment and requested Return to Sender (RTS).

2. On 18 May 2026, I emailed FedEx requesting:

-- Refusal of shipment,
-- No customs clearance,
-- No BOE filing,
-- Return to Sender (RTS).

3. On 18 May 2026, I also emailed DigiKey requesting RTS and explaining that the order contained the wrong item.

4. Despite these communications, the shipment continued to move through the FedEx network and eventually arrived in India.

5. I repeatedly informed FedEx that:

-- I refused delivery,
-- I would not provide KYC,
-- I would not authorize BOE filing,
-- I wanted RTS.

6. DigiKey later confirmed in writing:
"I have sent a request to FedEx and have asked them to return the package to us."

7. FedEx subsequently created multiple case numbers and confirmed that RTS-related requests were under review.

8. FedEx later requested:

-- An abandonment/refusal letter from me,
-- An RTS declaration letter from DigiKey addressed to Customs,
-- DigiKey's FedEx account details for billing RTS charges.

9. DigiKey later stated that they could not share internal RTS details and also indicated that return may not be possible because the shipment had reached India Customs.

10. As of the latest communication:

-- Shipment has not been delivered to me.
-- I have not accepted the shipment.
-- I have not submitted KYC.
-- I have not authorized BOE filing.
-- No final written RTS approval or rejection has been communicated.
-- No final disposition of the shipment has been communicated.

Issues Requiring Legal Opinion:

1. What are my rights after notifying both seller and carrier of refusal before shipment movement/early transit?

2. Can DigiKey require me to accept delivery before allowing a return when RTS was requested before delivery?

3. If RTS is ultimately denied, who bears responsibility for costs incurred after repeated refusal notices?

4. If the shipment is abandoned, returned, or otherwise disposed of, what refund rights do I have?

5. Does the early refusal communication affect liability for shipping, customs, restocking, or return charges?

6. What consumer-protection remedies are available if the matter remains unresolved and funds remain blocked?

Documents Available:

-- Emails to DigiKey requesting RTS.
-- Emails to FedEx requesting refusal and RTS.
-- DigiKey emails confirming RTS request to FedEx.
-- FedEx case references and responses.
-- Shipment tracking history.

Regards.
Ankur

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Quick Summary

A buyer ordered electronics but realised they selected the wrong variant. They promptly notified both the seller (DigiKey) and the carrier (FedEx) requesting a 'Return to Sender' (RTS) before the shipment moved. Despite these requests, the package continued to transit and arrived in India. The buyer refused delivery, refused KYC, and did not authorise customs clearance. Now, the shipment is in limbo, and the buyer is seeking legal advice on their rights regarding refusal, potential costs, and refund eligibility.

a rastogi (Querist) 05 June 2026
pl chk and revert with some connect too..

T. Kalaiselvan, Advocate (Expert) 06 June 2026
You may better discuss the issue with an experienced lawyer in the local or from anywhere in person b y producing the relevant papers/documents and seek his advice on the piratical issues.

Dr. J C Vashista (Expert) 08 June 2026
Contact, consult and engage a local prudent lawyer for proper appreciation of facts/ documents, professional advise and necessary proceeding.

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