Problem in pacenet broad band connection.
mani singh
(Querist) 10 June 2012
This query is : Resolved
problem in net
Sir,I have Pacenet connection,01 year plan, since 28 June 2011.Since connection I am facing problems in net.For that I had done uncountable phone calls & mails.At last on 01 Jan 2012 I mailed Pacenet Indore to disconnect my service & refund my amount.Even after every 3-4 days I mailed for the same.Just have the look on my recent mail . (From: manjeet awal
To: "customercare@pacenet-india.net" ; "appellate@pacenet-india.net" ; "indore@pacenet-india.net"
Cc: "pawan.jhala@pacenet-india.net" ; "manoj.pacenet@gmail.com" ; "suresh.mittal@pacenet-india.net"
Sent: Sunday, 13 May 2012 10:35 AM
Subject: No way to continue with Pacenet due to in justified behavior by Pacenet head Indore.
Attent: Shri Suresh Mittal Pacenet Indore Head. I approach Pacenet Indore office to give writing complaint on 01 MAY 2012 but Mr Mittal had not take it.He want to discuss issues.Pacenet head Mr Mittal also told that,he is unaware to my problems & issues, I faced since connection.It means that my more than 100 mails regarding complaints have not forwarded to him by Mr Manoj & Mr Pawan. On 05 May 2012 I again went to Pacenet Indore but Mr Mittal was on leave. But shocking incident I faced on 12 May 2012 in Pacenet Indore office.Madam told me that Mr Mittal is in meeting.I asked her that I am coming from 11 KM & it is 3rd time.After 15 min Mr Mittal totally deny to meet me,A PACENET CUSTOMER.I was stunned to hear his order.Although I meet MR Pawan.But Mr pawan was helpless. MY writing complaint dated 01 MAY 2012 is : I had Pacenet broad-band connection since 28 June-2011,having order form no:4920/17-06-2011 & paid Rs 3300 for that 01 year plan.Since the connection ,I am facing repeatative problem in net, such as: system hang,cable fault,power issue,fiber fault,signal drop.For that I had made more than 450 phone calls & e-mails at every net failure.I had mentioned all problems,since connections in my mails.Along this main issue for un satisfaction are: (1)Complaints forwarded only between 12:00 noon to 18:00 Hrs on week days only,when seniors available.It means that if problem occurs after 18:00 Hrs on Saturday,it will be forwarded to seniors only after 42 Hrs at 12:00 noon on Monday.If monday will holiday then it goes to next day. (2)Your junior staff have not authority to give phone no of seniors.They only take complaints & forwarded to seniors on their available time in office. (3)Since connection one of the major problem system hang occurs from NANAK NAGAR station (Virender Hardia).You had taken 09 months to change system after my more than 50 mails regarding system hang & personnel meeting with Mr PAWAN.This problem gives me lot of pain because problem was in front of my house & its rectification time was only 01 min.But I faced more than 75 times this particular problem & every time You had taken 06 hours to 42 Hrs for it.Most of time I had requested to MR Virender to restart this system. (4)I have power back up.But PACENET not having power back up in Indrapuri & Nanak Nagar station.For that since day one I have told & mailed to seniors.In Nanak Nagar area almost every day power cut problem occurs .Due to lack of service I have taken another net for my share trading work.I use PACENET only for surfingdownloading & education purpose .(5)At every net failure complaint I have to made many many calls to different no for reminders.Most of times seniors numbers 0731-4262020/24/26 not responded.Total RS 980 I had paid for phone calls only . From Jan 2012 I have arrange mail address to complaint. Due to all mentioned reasons I will not be in position to continue PACENET.I am requested you to refund my Rs 3300,as PACENET gives me lot of
mental tension.)
Pl suggest me what action can I take.
ajay sethi
(Expert) 10 June 2012
your queries should be brief and to the point . dont raise long queries .
issue legal notice . file complaint before consumer forum for deficency in service and comepnsation and for refund .
although legal notice is not mandatory but some times on issue of legal notice companies act and refund the amount and you may not have to go to cnsumer forum
