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Ebay refund

(Querist) 19 August 2015 This query is : Open 
Dear Sir, I am purchase Futronic FS88 Fingerprint Scanner in dated 6May 2015. but this product are not supported. then i call seller and said my problem this time seller said send to return back product . i return this product to seller . after seller said my ebay account on hold for last 2 months please you contact to ebay directly and ask for refund. i call 20-30 time ebay custmor care but he said please wait ebay back office call you today , 18/8/2015 today are eaby executive said to me you contact to seller ask refund . even the seller is ready to refund and seller was send to mail eaby but ebay is not ready to refund my money .
Please suggest me what can i do ..

Regards
Vishal
9623891004


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