Residents of an unregistered society with 12 flats are unhappy with their current secretary and wish to change him. The advice suggests forming a Residents Welfare Association (RWA) with at least 7 members, electing office bearers, and registering the RWA. If the current secretary is uncooperative or acting arbitrarily, legal options include issuing a legal notice, filing a police complaint for extra-judicial activities, and pursuing a civil suit for injunction.