Complaint against Mobile Phone Company
radha
(Querist) 18 April 2010
This query is : Resolved
Dear Experts.
Kindly help on the following. Elaboration is given in the attached file.
In case of dispute with Mobile phone company:
1. How to get copy of SEF (Subscriber Enrollment form) if the company does not give it despite many request.
2. How to claim and get interest, if the refund of security by vacating lien is delayed after suspension of connection.
3. How to claim and get interest, if the refund of security paid by credit card is delayed after suspension of connection.
4. How to get the SR (System Reference) number with Date and time of registration for DND, from company if the customer had registered by calling helpline number in year 2001, and has lost the confirmatory SMS, and company is bent on not giving any access to the record.
How to establish and if it is the company which delayed the submission of the data to NDNC for DND registration.
5. How to get the copy of verification report of the verification, for the issue of the new connection from the company. Can this be obtained under RTI, or by court order? If yes kindly provide the details.
Can any company issue a new connection without a physical verification by visit of their employee at the customer's address? (They write on SEF physical verification shall be done and customer should cooperate)
6. How to get CDR (Call data Record) of the date he claimed as date of registration for DND. Can this be obtained under RTI, or by court order? If yes kindly provide the details.
7. How to get the copy of airway bill and POD from the company vide which they claim to have delivered the bills.
8. Can the company refuse to:
-Send the original bill by registered post.
-authenticate and attest the photocopy of the bill by their original seal and signature.
-and can they force the customer to remain satisfied by a photocopy in case original bill is not delivered.
9. What should be done if the company submits to consumer form that no written complaint on internal form under receipt, by registered post, by email was ever received, even if the customer has submitted the proofs?
10. What should be done if the company does not reply to letters for arbitration?
11. How to get the complaint admitted in State forum in case of delay?
Your expert opinion shall help a genuine and good customer get justice, and succeed in penalizing the company for its gross misconduct, excesses, and illegal activities.
Raj Kumar Makkad
(Expert) 19 April 2010
You can file a consumer complaint and can demand each and every required document through process of the court. Delay can be got condoned on appropriate grounds
radha
(Querist) 19 April 2010
Sir,
Thanks for your advice.
Kindly give your advice on point number 8,9,10 of query.
As mentioned in the attached file,the company quoted a recent supreme court verdict, that the mobile phone companies are under Telegraph companies,and disputes related to suspension of connection,due to non payment of the bill, be referred for arbiteration,and the Distt. Forum gave judgment to reject half complaint, and allowed to hear half complaint related to promotional SMS's only.
Whereas the customer has been paying all bills without any default and did not pay the bill for new conection, which was otherwise rejected by the company, and the customer had no info that connection has been activated, he received no SIM card, and did not use the connection.
Is the judgment of the forum correct.
Can the customer file any other application in this forum pleading a fresh hearing,or should he go to Strate Forum.
Kindly relate with attatched file and advice.
Regards
