On the 22 November 2012 I paid off my home loan i had with ICICI bank. This was a full and final payment that I made with accordance to the foreclosure letter they had given me. It all started when I repaid my loan to the bank, I had asked for the foreclosure letter and List of documents. They gave me the list of the documents stating that they are in possession of my original property documents. They did not mention to me even a slight bit about the damages that they had caused to my original documents. The bank is saying it’s an act of God when the 26 July 2005 Mumbai floods happened many original property document in their custody got damaged. So what where they doing since then, Why didn't the bank notify me about the same and also took precautions to undo the damages by following legal procedures. So that means they assumed the customer will not pay off the loan or it shows their negligence. So what about the bank audit that happens every year how did they manage that. That means the bank had covered a lot of things and used unfair practices for their own gains.
Every 7th of Month since 2005 to November 2012 they have debited my bank a/c on time to get their EMI for my loan. They never wasted time they did not give me any exemption are asked me if I am having a good time or bad time. They did not even bothered about how many difficulties I had to go through to make sure a/c had the funds by the 7th so that they don’t ding me for the not paying on time. If any customer misses the payment he is also slapped with a penalty, Bank charges a bounce charge, credit report is ruined and so on and so forth. Then why should the bank delay my Property Document for so long. I should be in possession of my property paper by now but the bank has not bothered to give me my right full documents still.
Now I saw the documents the documents were in depleted state there were water marks and important signatures of the concern authorities and stamps where blotted and spread across the papers in the file. The main documents were also damaged the building Floor plan was just torn and blank because it was been totally wasted out. I asked the bank manager to recreate the documents and issue a public notice of damage of my property documents. The branch manager promised me of 15 days in writing on ICICI and letter head the recreation process will be completed. Also informed me he will make sure it in fast-track the process and get the recreation of the documents before 15 days time. Also in the meantime informed me he will get back to me after consulting the legal team. On the 21st of Dec I get an email stating I cannot get a public notice since the documents are not lost and only in the case of lost documents the public notice is served. Hence then I requested them supporting document to prove the authenticity of my damaged property paper. I needed an unconditional Indemnity bond and affidavit cum declaration of the state of my document.
I visited the ICICI bank corporate head office to meet the concern officer to sort out the issue I met Mr Shiva Tadikonda Deputy General Manager (Customer Service Quality Group) He assured me of service and also informed me on the 28th Dec 2012 all the documents will be recreated and I can pick it up from the ICICI bank Borivali west Branch .I was also confirmed by email of the same.
On the 28th of Dec I visited the ICICI bank Borivali West Branch with my lawyer to inspect the documents. I was shocked to see my documents were still not recreated.This is the irresponsible behavior they portray to their customer’s, the Bank was pretending to have recreated my original property document and where just wasting my time, energy, productive hours. I had been mentally harassed by their careless behavior and torture. The rude behavior of the bank staff they were just not ready to take the responsibility they just pass on the buck to a different department and try to save their skin. But in the interim my time, energy and Productivity is jeopardized I have lost my mental peace; this is a mental Harassment it’s been very difficult to accept the fact that I don’t have proper documentation for my house wherein I stay. My insecurity in increasing day by day as ICICI bank is delaying the process of not providing me with the documents that is need to protect my property.
It’s not only me suffering in this Agony and pain but my entire Family. This bank wants us to come to their terms and does not want out interest but their interest to me served. I have been affected so badly by this behavior of the bank, I am not able to focus at my work. Both my family life and Professional life has gone for toss. My family is worried I have to make follow ups and mailers every time. My entire mental ability is wasted in this process. I have cancelled numerous meetings and appointments. As my productive and creativity mind has been soiled. More Over the sleepless nights the bank has given me I am always waiting for their reply and getting No replies and after a Long delay a Big 'No' for an answer. My family sees me in this endeavor and they are also with me in my suffering process this is the least I wanted. Why should me and my family suffered because of the bank negligence and careless behavior.
I am not feeling secure in this environment the bank has created for us they have ruined our lives. The bank does not care for the customer and their family. Who has worked so hard to get the loan paid. It’s not only customer but the entire family contributes towards to paying off of the home loan. Just imagine every small and big sacrifice I and my family has made to pay the monthly installments to the bank. It’s really heart aching to see all this sacrifices are in vain. The bank does not care of the mental state of the customer and their family. They should not be such ruthless in their behavior it’s so difficult in today economy to pay off the loans. In-spite all odds if I and my family has managed to pay off the loan and behaved as a good customer. Why can’t the bank appreciate us for being a good customer. If I as a good customer have done my duty. Why can’t the bank do its duty?
The bank wants to give the documentation according to their terms which is not acceptable. They are giving me a 3 years indemnity bond and letter on the Letter head of the bank. Which does not make any sense, the indemnity bond is only for 3 years then what after that? Also the ICICI bank letter head does not make sense because they them selves don't respect their own words on it, Cause they had given in writing that the recreation Process will be completed in 15 days and they have not stood by their promise in writing. Both the documents that they are providing does not stand good according to me.
They have done the blunder and they are supposed to take care of it. Why should I suffer?
So many days have passed by From 22 November 2012 it’s going it is 2013. I am getting nightmare’s in getting a resolution. ICICI bank is imposing their own terms which they want me to accept, they are giving me a supporting document which is not up to my satisfaction. This has increased my insecurity and I have lost faith in the bank. There might thousand’s customer who are unaware of what has happened with their original property documents. They might be working really hard to pay off the loan. But they will be a shock to them when they find out the fact that the bank will be giving they a document which would be in a state they will not be able to recognize and in the name of supporting document the bank will waste the time of the customers and make the customer to dance to their tune. This was unfortunate for me to bank with ICICI bank undoubtedly one of the worst customer service i had ever received and unfair practice’s I had ever witnessed in my life time. I received a mail on the 29th Dec 2012 from the senior management team stating they will contact me on the 3 January 2013. This is the mail i received after a long wait in the evening.
According to them Non of my documents are necessary are important they are certainly making a mockery of Me and my property documents.
I had replied this mail stating their explanation they have still not replied me yet. This is what is mental harassment a Bank can cause.
Please Help Me