I had taken a loan from a private firm for my educational needs, due to some reasons i had to drop from the course and i was issue a no due/closure certificate from the financer. After 6 months they have started debiting emi amount from my bank account. I visited the bank for clarification but they are redirecting me to contact the financer. I contacted the financer over call and asked for clarification. Now they are defending saying that the no due certificate was issued due to technical error and I have to pay the emis. I did send several followup emails on the issue and they are not responding.
Is it possible to cancel the no due certificate once issued? How can I proceed with this issue? Kindly clarify