Thanks for the reply.
Today i had a call with Country club customer care and told them that at the time of buying the product something else was told to me but those benefits were not added to my Package.
Even they asked me to provide any documentary proof as the agreement clearly mention that this is for Club membership but not for holiday package.
Now below was my reply:-
1) i had reaised the same concern at the time of signing the agreement that nowhere it is mention that it incudes 5 years holiday plan. The answer was, club membership means Holiday package and other benefits. Also i will get the full copy of benefits after 15 days(once the cards will be processed and send to me)..
2) On the same day after the payment, i received the mail from the country club which clearly mention that i can plan for holidays even without waiting for the card as below:-
"February 27th 2015 03:24:16 PM
Once the card is verified we are going to ship it out. Most cards get shipped out within 24hrs of it getting made. You will get an email for every card that is generated.
If you cant wait for your card you can always log on to our website to book your holidays."
Isnt this enough to convince a person that he/she purchased a holiday package from country club even after signing the agreement which doesnt show Holiday package.
3)2nd welcome mail as below:-
Your membership number is ********************* (Club). Your holiday entitlement is valid upto . Your clubmembership entitlement is valid upto life time."
"Once again wishing you happy clubbing , gymming and holidaying"
Here the answer from customer care executive was, its technical error to mention "Holiday" in all the mails sent to you.
Could you please clear my doubt if i can use these mails as documentary proof if i want to go to consumer court for this fraud.
Thanks in Advance,