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William   15 January 2020

Online food delivery

Many a times food is beling delievered stale or bad and no action is taken against the restaurant..


 11 Replies

Sb Karma   15 January 2020

Originally posted by : William
Many a times food is beling delievered stale or bad and no action is taken against the restaurant..

 

So what is your query??

Sb Karma   15 January 2020

If you had faced that situation...then go to consumer forum with all facts and strong evidence,you will get justice.

William   15 January 2020

How to sue these companies? The items cannot be sustained or kept for long as evidence gets erased... Which government authority to complain to?

Anukriti   18 January 2020

The government formed The Food Safety and Standards Authority of India (FSSAI) in August 2011 under the Food Safety Standards Act, 2006 as a responsive body for promoting and protecting public health in India. It is important to note that we should buy packaging foods which have FSSAI marked on it as they are generally safer than the others. There has also been a boon of ordering food online which has led to many food delivery apps namely Zomato, Swiggy, Uber Eats, Foodpanda etc. People these days generally prefer to order their food online rather than dining out in a restaurant. According to a recent survey more than 10% people are left unsatisfied with the food that was delivered. The most common food complaints include wrong product delivered, stale food delivered, refund not provided etc. So what can be done if you a have food safety complaint in India? First and foremost we should immediately try to contact the customer care of these online portals. As they value customer feedback they will try to resolve the complaint as quickly as possible. Some apps even have automated chat bots for the same.

However, it has been noticed that sometimes, even these reputed companies close the complaint without providing any fruitful solution. So what can be done if their customer support is not providing any solution? Firstly you can file a complaint at https://foodlicensing.fssai.gov.in/cmsweb/HOME.aspx. This is FSSAI based website planned to help people facing food related problems. Once you have filed the complaint by attaching all the supporting evidences your complaint will be forwarded to the Food Safety Officer who will then handle your complaint. The customer care number of FSSAI is 1800112100. You can even share your concern here. Finally, you can raise a complaint at your nearest consumer forum.

1 Like

William   21 January 2020

Thank you so much Anukriti

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