I went to police, they said they can't help me. I dont understand our legal system. bank said only police can help me get the amount back. but everyone I spoke to said in India its different. nothing happens. can anyone help me further?
If you are suffering from a payment fraud then you note down the details available and report it. In the case of UPI, you should report the fraud to both their bank and the payment company whether it is Google Pay, Paytm, etc. In case of a payment fraud on an e-commerce website, customers can file the complaint with the card issuing bank. For example if you’ve used an SBI debit or credit card for the transaction, you should report the fraud to SBI. Once the complaint has been registered with the concerned company, you can file for FIR to local cyber-crime police department. The Ministry of Home Affairs has a specific portal related to cyber crimes. The NPCI has published various FAQs explaining the steps to be taken by customers in case of a UPI, IMPS, FASTag, Aadhar Enabled Payments System or Bharat QR fraud also there is a specific portal for reporting complaints on the Bharat Bill Payment System.