This is Gajendran from Bangalore.
I had booked a Aquaguard genius worth Rs.22900/- on 10-04-2015 through online. My customer ID : 8000025347 & Transaction ID : 315134315 Amount was paid through online on the same day. Before booking the sales executive from the Eureka frobes Smt.Fathima (Authorization Code A1001) had assured me that the product will be delivered within 07 days from the date of booking. But till date the product has not been supplied to me. In this this connection I lodged a complaint to the Eureka Forbes customer care vide the complaint ID is 91716096 on 20-04-2015. There was no proper response from the company. After that I have contacted the customer care for every four days. And also I had sent a mail for non receipt of the product. But there is no proper response from the company neither the product has been delivered to me. Later I cancelled the product vide Cancellation ID : 00208. But they have not returned money to me or none of the executives from the company are giving the status of my order nor cancellation details.
In this regard I have written a letter to company corporate office vide letter dated:20-05-2015. The letter has been sent through registerd post. On 25-05-2015 one of the executive from company called me & asked for the details to explain. And he assured me the problem will be solved at the earliest. And 27-05-2015 again another executive called me & assured me that the amount will be credited to my account through online transfer. But till date no action has been taken. In this connection I need clarification regarding following matters.
1. The company has set up Ombudsman for the grievances. Before approaching the consumer forum should I have to approach the Ombudsman or shall I approach directly to the consumer forum.
2. If I have to approach the Ombudsman first, then is there any provision to ask for compensation along with refund of money.
3. To what extent can I claim the compensation either at Ombudsman or at consumer forum.
4. Is there any other procedures to be followed by me before approaching the consumer forum.