am an NRI - availed a home loan with a nationalized bank last year.
there were some unauthorized charges posted to my account in the name of home insurance .
i have sent multiple email mesages and made phone calls to the branch manager
but no proper response so far. how can i take this forward.
all my communication has been through email and phone so far..not sure if i can use
the online RBI bank ombudsman option since it is asking me to provide attachments of the representation made.'
i feel these banks are taking NRIs for ride just for the fact that they know we are not living in the country and not able to come and meet in person.
kindly advise how to get this resolved