You may submit a letter under proper acknowledgment to BM of the branch of the bank asking to provide along with a covering letter by BM stating all documents and formalities to be completed by applicant and enclosing the brochure and details of the product of the Bank namely Education Loan.
Thereafter you may submit all papers and loan application to BM.
The BM is under obligation to provide certified copy of all documents, loan application submitted by applicant, without any cost. You may show the originals of the documents submitted by you and ask the BM to mark OSV/certify that originals have been seen and verified.
If the procedure demands let BM state in writing for legal opinion from approved lawyer on panel of the bank and fee if any to be paid.
The fee should include the cost of documents to be obtained by bank lawyer e.g. 13Y Fard, certified copy etc, within time bound period.
If it is to be arranged by you let BM state so in writing.
If the Bank approves the loan Bank shall provide loan approval letter, loan agreement and again it has to supply the certified copies of the agreement submitted by you.
It is felt that this loan is in priority sector and process is time bound.
The process and details should be available on website of the bank also.
RBI, BCSBI, IBA has set the guidelines and codes and Bank and BM is duty bund to follow, e.g;
Code of Bank’s Commitment to Customers.
Fair Practices Code etc…
Submit all transactions in writing under acknowledgment and mention in writing that bank should communicate with you thru redg. post only and should use speed post/courier/normal post in your case, and if bank demands in writing you are willing to provide postage prepaid ( as purchased from PO) self addressed envelope for sending redg. post to you.