Bank shall :
-raise the bill when the Cc has been used.
-shall levy late payment and finance charges, interest if the card usage as in bill/statement is not paid.
-shall issue reminders by phone calls, letters if the bill is not paid.
-shall supply a warning letter that if billed amount is not paid tghe card member shall be reported to credit beuroe.
- collection staff shall approach the card member. Recovery agency shall follow.
-shall report the credit history to credit rating agency and declare the customer defaulter when customer has not made the payment.
Card is issued when customer submits an application and application is varified along with ID proofs, photographs of the customer by bank staff and/or third party agencies i.e after due diligence. Then crd is supplied alongwith welcome kit by courier and card is activated after courier gets security certificate signed by customer and delivers after varifying the ID if receiver at customer's address.
If you have not been supplied a card then you must ask for certified copy of all above mentioned documents from local BM of the bank by letter under acknowlegment so as to reach you by redg/speed post say within 7 days. If the BM does not comply you may complain to MD Aditya Puri email id:
and if puri does not comply lodge police complaint for extortion, forgery and simultaneously consumer complaint in consumer forum.