My mother died in an unfortunate accident.
She had a Health Insurance from Star Health. The policy offers accidental death coverage as well.
I have raised an accidental death claim & submitted all the relevant documents like Post Mortem report, Spot Panchanaama, Inquest Panchanaama etc. Not only that, but upon the insurer's request, I have produced additional documents like Accident Register copy from the hospital, the Assistant Commissioner of Police's report etc. All these documents are more than enough to prove that the death was accidental. Yet, the insurer is making demands for other irrelevant & even invalid documents that do not exist.
I have intimated them (Including the G.R.O.) that the demands made by them are unjustified, unreasonable & groundless but they are not bothered and not responding.
Need guidance on the next steps to be taken.
Shall I complain to the Ombudsman, IRDAI etc.?
Or
Shall I issue a legal notice through a lawyer?
I want to sue them for additional compensation due to the mental harassment I have suffered from.
What would be the best option?
