My brother is in to API Pharma Trading, in this regard for procurement of API Chemical he placed an order with a supplier who is listed in Internet and based in Delhi, When we consulted the Supplier lady was boasting that this is her family run business and they have been doing this business since ages, he believed the supplier and placed the order worth of Rs.7,36,000/- on 1st of June 2020. Once the money was transferred in to their bank account, the Supplier lady switched off her phone and not reachable, not responding to e-mails also. My brother suspected somethign fishy hence immediately he sent a cancellation note by e-mail to the supplier. After multiple follow-up e-mails (her phone is switched off) she promised in her e-mail that she will refund back the money at the earliest and asked him to be patient and we have e-mails from her.
After repeated follow up’s again on 17th June she called him along with her husband and confirmed that she will refund the money partially on 18th June and the rest towards end of the month, But so far no single rupee is credited in to his bank account her phone is continous to be switched off. We dont have their exact business address and we have traced the bank accounts in which she asked us to deposit the money.
Please Suggest what is the best way to get our money back from this Supplier ?? What tactics that we need to follow to make her abide by the law ?