SUBHANKAR (STUDENT) 04 August 2012

Idea postpaid connection miss sale and threatend

I HAVE A IDEA POSTPAID CONECTION WHICH I BOUGHT FROM THEIR SALES REPRESENTATIVE "NIRMAL JANA" IN KOLKTA SOUTH CIRCLE IN INDIA.ON 2ND APRIL 2012.HE TOLD ME THAT I DO NOT HAVE TO PAY THE SECURITY MONEY/ONE TIME CHARGE RS.300.SO I TAKE THIS MOBILE CONNECTION.I HAVE ROYAL BENGAL 99 PLAN.AND IT'S RENTAL 99 RUPEES PER MONTH.BUT THE FIRST BILL WAS 300+114.45=414.45.EMEDIATELY I TOLD NIRMAL JANA THAT HE WAS MISS SALED THE MOBILE CONNECTION AND I DO NOT PAY THE 300 RUPEES AND HE SAYS "NO IT WILL BE WAIVED OF AS HE TOLD WITH HIS BOSS/SENIOR AND AFTER SOME MAIL FROM THEM TO THERE COMPANY MY ONE TIME CHARGE NOT TO BE NEEDED TO PAY.BUT TODAY 04/AUGUST/2012 I GOT A LETTER FROM IDEA CELULAR COMPANY THAT “FINAL DEMAND LETTER FOR OVERDUE AMOUNT AGANST NO. 9088018355.I PAID THE 114 RUPEES ON 5 MAY 2012.BUT I STILL GETTING A BILL RUPEES 586.81 WHY SHOUD I PAY THIS AMOUNT,I STILL NOT USED THIS NUMBER FROM 5/MAY/2012.’MANY CUSTOMER CARE REPRESENTATIVES CALL MY ALTERNATE NUMBER BUT WHEN I TOLD MY PROBLEM THEY TOLD ME THAT “NIRMAL JANA “LEAVE THE JOB THEY CAN NOT DO ANYTHING BUT THEY FORSED TO PAY’.THEY WRITE ON THE LETTER “FINAL DEMAND LETTER FOR OVERDUE AMOUNT AGANST NO. 9088018355” AND THREATEN ME THAT THEY WILL CONSTRAINED TO TAKE CIVIL AND / OR CRIMINAL LEGAL ACTION AGAINST ME IN THE COURT OF LAW FOR RECOVERY OF THERE DUES WITH PENAL INTEREST @2% PER MONTH FROM THE DUES.

PLEASE HELP ME I DO NOT WANT TO GIVE 286.81 RUPEES WHICH I AM NOT USING AND ONE TIME CHARGE RUPEES 300.

SUBHANKAR KUNDU.

B.COM(HONS.)GRADUATE

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2 Replies

Kumar Doab (FIN) 04 August 2012

Usually the companies provide copy of SEF -Subscribers Enrollment Form and copy of plan and charges sold to customer with details of charges etc described on it.

You may visit any Idea Showroom and obtain the forms available for issuance of new connection. Thereafter you may lodge an objection that your signatures on blank forms were obtained and how can company allow blank forms signed by customer to be brought to its office and filled by its employee.

Did you lodge any complaint at any of Idea dealer/showroom while Nirmal Jana was in employment? If yes why company did not act? If employee of the company has committed mis selling company can not shun its responsibility.

The amount is small so company is exerting pressure on you. If company is threatening applying coercion you may lodge a complaint with local police station naming the employees of the company and mentioning phone numbers.

You should have lodged a complaint in writing under acknowledgment and should have taken a copy. You may narrate your complaint mentioning each representation date, time of phone calls made and received by you under acknowledgment. Company shall continue to levy charges till you cancel the connection. While you cancel you may narrate the reason on cancellation form and obtain copy under seal and signature of idea Office.

You may log on to Idea website, note email id’s and escalate your complaint to MD, CEO, COO, Company Secretary of Idea.

You may also approach consumer help groups like :

pehredar@network18online.com

https://www.facebook.com/Pehredar

https://ashisha.com/consumer/

www.grahakseva.com/

These organizations have helped many consumers.

You can also approach DCDRF at your location.

ideacellular (Socila executive) 24 August 2012

Originally posted by : SUBHANKAR
	I HAVE A IDEA POSTPAID CONECTION WHICH I BOUGHT FROM THEIR SALES REPRESENTATIVE "NIRMAL JANA" IN KOLKTA SOUTH CIRCLE IN INDIA.ON 2ND APRIL 2012.HE TOLD ME THAT I DO NOT HAVE TO PAY THE SECURITY MONEY/ONE TIME CHARGE RS.300.SO I TAKE THIS MOBILE CONNECTION.I HAVE ROYAL BENGAL 99 PLAN.AND IT'S RENTAL 99 RUPEES PER MONTH.BUT THE FIRST BILL WAS 300+114.45=414.45.EMEDIATELY I TOLD NIRMAL JANA THAT HE WAS MISS SALED THE MOBILE CONNECTION AND I DO NOT PAY THE 300 RUPEES AND HE SAYS "NO IT WILL BE WAIVED OF AS HE TOLD WITH HIS BOSS/SENIOR AND AFTER SOME MAIL FROM THEM TO THERE COMPANY MY ONE TIME CHARGE NOT TO BE NEEDED TO PAY.BUT TODAY 04/AUGUST/2012 I GOT A LETTER FROM IDEA CELULAR COMPANY THAT “FINAL DEMAND LETTER FOR OVERDUE AMOUNT AGANST NO. 9088018355.I PAID THE 114 RUPEES ON 5 MAY 2012.BUT I STILL GETTING A BILL RUPEES 586.81 WHY SHOUD I PAY THIS AMOUNT,I STILL NOT USED THIS NUMBER FROM 5/MAY/2012.’MANY CUSTOMER CARE REPRESENTATIVES CALL MY ALTERNATE NUMBER BUT WHEN I TOLD MY PROBLEM THEY TOLD ME THAT “NIRMAL JANA “LEAVE THE JOB THEY CAN NOT DO ANYTHING BUT THEY FORSED TO PAY’.THEY WRITE ON THE LETTER “FINAL DEMAND LETTER FOR OVERDUE AMOUNT AGANST NO. 9088018355” AND THREATEN ME THAT THEY WILL CONSTRAINED TO TAKE CIVIL AND / OR CRIMINAL LEGAL ACTION AGAINST ME IN THE COURT OF LAW FOR RECOVERY OF THERE DUES WITH PENAL INTEREST @2% PER MONTH FROM THE DUES. PLEASE HELP ME I DO NOT WANT TO GIVE 286.81 RUPEES WHICH I AM NOT USING AND ONE TIME CHARGE RUPEES 300. SUBHANKAR KUNDU. B.COM(HONS.)GRADUATE

Dear Sir, We tried to call you on your number but the conatct could not be established. Thus we request you to kindly provide your alternate contact number for further course of action. Regards, Ideacellular