I am Hemant from Bangalore and just need your help to advice me.
I was the customer of Tikona broadband since June 2014 in Bangalore. All the payment I made in advance every three months.
I can't explain, how the horrible services I faced with Tikona. So many times net was not working and I called several times to customer care, but no responce, if they pick up the call just will say wait I wl check it out and sudden they will disconnect the line. Again try and try but can't get the line.This was become daily routine.
On 6th of March I got a mail from Tikona saying that, "Your current bill of Rs.224 is overdue. Consider this a gentle reminder for you to make this payment so that you can continue to enjoy our services."
This was the same line.
I don't know what was that amount ? called and asked them, again same story they said, some charges are there, which you have to pay.
Then lastly I got fed up and called them several times and said I want to discontinue the net connection. A lady who was on phone said to me, You write the mail at email@example.com then we wl accept.
I wrote a mail on 9th of March 2015 to discontinue the net connection, but all the mails were getting bounce. Still its happening the same, all the problems they have like calls problem, mail problem, customer care problem, service problem etc.
Lastly one mail reched to them and they replied back on 10th of March 2015 with this letter mentioned below,
With reference to the request raised on your Tikona broadband User ID.........., registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.
We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE. Please note installation charges are non-refundable. Full and final settlement of the account will be done post completion of the above mentioned process.
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10
3) Suspension of account (last bill cycle) : Day 11 to Day 13
4) Payment of outstanding and return of equipments : Day 14 to Day 16
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.
Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.
In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to firstname.lastname@example.org from your registered email id or call 1-800 209 4276 from your registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be considered as 'not valid' and thus request may not be processed.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
For faster access to Technical Support desk, call on 022-40629629* from anywhere in India.
Tikona Digital Networks
I made all the payment online and was waiting for confirmation for disconnection.
I called them and said to take back the wires and all. No body came to my house to collect the same.
Again I got a mail from them saying that, pls return the all devices like Modem etc. and they mentioned one mob. no. to call them to come and collect it.
I don't know why they are asking for Modem which I have not at all taken from them. It was purchaed earlier by me."
Till now no body came to collect the wires and adopter. Everymonth they are sending bills and adding monthly amount. We have not used the net from 9th March 2015 itself.
And letter says with bill 1500/- you have to pay for Modem which you failed to return.This amount they have added in current month bill.
Today I got a call from a person and he said, I am from Delhi high court . Tikona company has filed a case agianst you, pls come and pay the amount of Rs. 70000/- in Delhi.
Immediatly I called to Tikona Associate no. which was mentioned in Tikona mail and asked them again to take the wires and adopter. A lady by name Roopa said, will send some body today but no body came to my house.
Again I tried to call them and a person by name Karthik picked up the call, I said some body is calling me from delhi and saying he is from Delhi high court and Tikona has filed the case against me, pls come to delhi and pay the amount of Rs. 70000/-
Then Karthik said, no prblm, simply they will call, pls send me your User Id and ph no. in my mobile, will close the issues.
I did the same and after that they sent me a local Bangalore no. to call them. I am trying that no. till evening but no response.
I am really fed up with such type of services and harassments from Tikona.
Pls advice me Sir, What to do?