“Separate the people from the problem,” advises the best-selling negotiation text Getting to Yes. That’s certainly good counsel when tempers flare and bargaining descends into ego battles, but it’s a mistake to ignore the psychological crosscurrents in negotiation. Unless they are addressed, a deal may never be reached.
Expert mediator Christopher Moore says his biggest professional challenge is often “changing the psychological relationship” between parties. In the same vein, Robert Baruch Bush and Joseph Folger say dispute resolution can hinge on getting each party to “consider the other’s situation or self from the other’s perspective.”

https://www.lawweb.in/2013/02/self-analysis-in-matrimonial-mediation.html