You may discuss with BM of the bank and a letter by your father stating person as per name in the a/c and in the cheque is one and the same person can resolve the matter.
Does your father have acknowledgment of the cheque deposit slip?
Has you father lodged a complaint in writing under acknowledgment to the BM/ Regional Office/Circle Office or any other senior official?
“Customer Meet is conducted by the Bank on 15th of every month (next working day, if it happens to be Saturday or Public Holiday) at Head Office/Circle Office/Regional Office/Branches to receive customer complaints/suggestions for improvement.”
Your father may lodge a complaint with Nodal officer and Chairman of the bank ( with a copy to RBI, BCSBI) covering all representation made till date including by email/letter/in person/by phone and mention the names of all bank officials to whom representations were made. Let them state the reasons in writing.
The contact details of the bank officials are to be displayed in the bank and are also available at the web site of the bank.
If the cheque was not sent for clearing, or was returned back by their bankers of PF office, or there was a mismatch in a/c details bank has to return the cheque with memo citing reasons.
This bank is under the preview of RTI. You can lodge RTI application and ask to provide the certified copy of cheque deposit form submitted by your father, form vide which cheque was sent for clearing, whether the cheque was cleared or not by bankers of PF office and why the amount is not credited to a/c of depositor, and why the cheque is not returned to depositor if the amount is not credited? Let them state the reasons in writing.
Has the PF office stated in writing that cheque has debited from their a/c.
If the nodal officer/Chairman/CPIO of the bank does not provide relief you may approach a competent and experienced lawyer well versed with consumer forum cases and your lawyer shall issue legal notice and pull the bank to consumer court.
Is you r father member of the pensioners association? They can accompany you to the bank and agitate. You can publish the complaint in prominent local newspapers. This shall move the bank. If the bank officials are rude, you may lodge a complaint with police. You may accompany your father to the bank and record the response of the bank
(Audio/visual). While you record you should remain gentle.
You must have done everything you could do by now.
Shri. S RAMAN
Chairman & Managing Director
112, J C Road
BANGALORE - 560 002
Smt. ARCHANA S. BHARGAVA
112, J.C. Road
Email Id: firstname.lastname@example.org