The cheque is sent to the bankers by registered post and copy of the advice to the PF member/applicant by post.
You have the option:
-to register complaint online at www.epfindia.gov.in, and you shall be issued a complaint number alongwith contact details of APFC , and resoloution time of one month. If you are not satisfied, you can escalate to cpfc,and PRO.This shall move them.
- to raise RTI and ask despatch detail and POD.This shall certainly move them.
_ You can complain against the erring employee to the reporting authority.
All contact details are on website.
If nothing works issue legal notice thru your lawyer who shall quote from emails of bank that cheque was never supplied and ask for interest, penalties, damages etc......