I received an email from Reliance last month saying that i owe them approx. Rs. 3000 for the service i was using in 2010.
When asked for the bill, they sent me the bill but i had already paid the bill but i don't have the receipt as its over 3 years now. Then, i tried to pay the bill online on the website suggested by them but i am unable to do so as their website is not recognising my subscriber no.. So, i wrote them back and they pretty much forwarded me the same email saying i should try paying online or ask my friends/family to do so.
Then, i wrote them an email saying that friends and family is not an option for me but i can pay the bill online if their technical department fixes the glitch (i sent them a print screen of their page where i was having issues) or i can pay it in person when i visit india this year end.
Then, i get an email from their billing department that they have filed a pre-litigation case in bangalore lokadalath against me and i need to be present there on the given date. With such short notice and with reliance dropping the ball by taking 3&1/2 years to get to me for the bill, i do not have time to leave everything here and go to india just for that case and for my family or friend thats not an option either.
Its not that i am not ready to pay the amount. I am agreeing to pay the amount right now if their website allows me to do so but its having issues. And i cannot make payment in person as i do not live in india anymore.
So, my question is that even though i am agreeing to pay the bill, which i cant pay right now because of their website issue and me not being in india to make in person payment, would i land in legal issues for this.
All i am asking from them is to either fix their website glitch and let me make the payment right now or wait till i am there in india this year end and then i will make the payment.