I am account holder of ICICI bank from last 4 years.One tragedy happened with me, I would like to bring that to your notice.
On15th March 2016 Early in the morning 5.15am Continuous 7 fraud transactions happened from my account , for that transaction I have not received any intimation like OTP or Any other messages even all details are with me only including my VISA Debit card also....
Morning at 9.30 am when I checked my mails (within 4 hrs of that transactions), at that time I got to know that Fraud Transaction has taken place from my account. Immediately after that I discussed with ICICI customer Care & Made complaint and blocked my VISA card & Internet Banking also. They registered my complaint to Fraud Investigation department and provided me Service Request Numbers.
Currently I am outside of India for my Official work, so I informed my Wife to go to nearby ICICI bank for making physical complaint register. She went to Thane (Mumbai) ICICI bank & provided all the details to them; also I sent mail to dispute department with all the details like Dispute form, My identification details, Debit card copy.
After that my wife has made report to Cyber Cell Department at Thane (Mumbai), They provided FIR copy against that Fraud.
Also, I have sent all the details to my Home Branch – Tasgaon (Dist-Sangli), Maharashtra.
I am too much concerned, for that reason I have made these much efforts within 10 hrs of that Fraud.
Now, Bank is saying that the amount will not be refunded to you, You have to check with Cyber cell for Further help.
Also, I have notice that you have already closed one of my complaint SR 405011222 stating that transaction was used by 3D secure pin.
The statement is not accepted by me. I have mail on 3rd March 2016 someone have changed my 3D secure pin and after receiving the intimation from bank i have intimated to Bank on the same day. Even i contacted my home branch (Tasgaon) and as per bank request i have change my user ID, Password & ATM pin also.
Despite my earliest intimation on 3rd march bank has not ensure the security of my account. in view of that statement on my Complaint SR 405011222 is not justified.
As i state earlier also neither this transaction was made by me nor i am involved in the transaction. And this fraud transaction has occurs due to lack of security measure taken by bank despite of my earliest intimation on 3rd March 2016.
Requested you please re open the above complain and settled the amount to my account.
I am feeling that i am no more secure for banking with ICICI bank, For a common Man 30 thousand is big amount, I request you to look into this matter.
My details are as below:-
Account Number- 639401500968
Service Request Nos-
Awaiting your positive Response.
Thanks & Regards,
Kuldeep Vithoba Patil