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Rajneesh Chauhan (Businessman)     11 May 2017

Case against on me by tikona

8 days Before I receive a Legal Demand Notice for pay my outstanding amount Rs.1008/- .
 
On,15th Mar 2016 i install tikona broadband connection in my home against Advance amount of Rs.2300/- ,after that on 2nd day speed problem is arise ,I submitted my first complaint to Tikona on 23.03.16 with Acknowledgment no.is 1-4001772304.After this i m getting speed 0.12 mbps whole time ,and i take it plan Rs.750 at 5mbps speed .
 
I make a several complaints to tikona team to solve my problem but tikona team always reply that there is system upgraded work is going on ,you have to manage or wait for it.
 

I pay almost 9 months Rs.750 Rent with tax to Tikona.So my question is that if i not pay your outstanding amount ,you are very eagerness to receive your payment .
So what about my about services which i not rendered from last 9 months,and i paid you every month smoothly without using your services.

At Last,On 30 Nov 2016 Tikona engineer visited my house to manage my problem,he examine that he says this connection can't be solved because signals are not giving properly there is two towers which device doesnt get signals from any one,he says "why you install it here when there is no signals".


So today i received a call  Advocate from CIVIL LAW "She says if i not able Rs.1200/- then my all ID's and other things blocks within one hour"and her no is.+91 7840027450.

So Overall tikona team is to be able Legal Action on me.



Learning

 12 Replies

Rama chary Rachakonda (Secunderabad/Highcourt practice watsapp no.9989324294 )     11 May 2017

You can send a legal  notice with your problems faced. Submit your grievance through this website.  https://consumerhelpline.gov.in/

Lawyer, Bonum Lex LLP (Law Firm)     11 May 2017

You reply this legal notice referring all your complaints with date of complaint and no. in a sequence  , you have lodged from March 23, 2016 till date. Don’t forget to mention the visit of Tikona engineers also with date and their statements. Email this reply to that lawyer as well as Tikona also. In parallel you must submit your grievance through this website.  https://consumerhelpline.gov.in/

 

Kumar Doab (FIN)     11 May 2017

Did you write to M/s Tikona on Enginer’s report attaching a copy of engineer’s report and also the poor/NO connectivity?

There are many threads on M/s Tikona at LCI that you can search in SEARCH option ( SEARCH Q & A……………………on middle of right hand side) at:

https://www.lawyersclubindia.com/experts/default.asp

Just type Tikona in it and press enter. 

Tikona Care (CSE)     12 May 2017

Dear Mr. Chauhan, Greetings from Tikona. We have checked and found that your account has been terminated as per your request. Post devices recovered from your premises, full and final settlement amount will be concluded. Regards, Tikona Care.

Rajneesh Chauhan (Businessman)     12 May 2017

I m already mail with screenshot of speed to Tikona Team,TRAI also.with there acknowledgement no.which i received after complaint.

1-4001772304 23.03.16
 1-4017667387. 03.04.16
 1-4024685148. 08.04.16
 1-4031406954 13.04.16
 1-4040280626 19.04.16
1-4044170176 22.04.16
1-4060069360 05.05.16
 1-4063296566 06.05.16
 1-4156504616 04.07.16
 1-4174870268 15.07.16
1-4174870268.  16.07.16
 1-417785334  17.07.16
 1-4179865017 19.07.16
 1-4179865017. 20.07.16
 1-4184888218 22.07.16
1-4190791779  25.07.16
1-4190791779. 26.07.16
 1-4198874130. 30.07.16
 1-4457070584. 05.12.16
1-4466368429. 11.12.16
1-4483450779 21.12.16
1-4490977311 24.12.16

& I in mail clearly mention ,i never pay my full and final settlement money which is giving by Tikona Team.

Rs.708/- something Rent of DEC 2016 ,which i use only 49 mb out of 30 GB,through this time i make a several calls  to Tikona team ,but no serious reply for there services.

 

& i also submit Device to Tikona Team.i have proof also of this


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  • Kumar Doab (FIN)     12 May 2017

    If M/s Tikona has collected its device then why it is claiming it from you? 

    Tikona Care (CSE)     13 May 2017

    Dear Mr. Chauhan, Greetings from Tikona. We have checked and found that your account has been terminated as per your request. Post devices recovered from your premises, full and final settlement amount will be concluded. Regards, Tikona Care.

    Rajneesh Chauhan (Businessman)     16 May 2017

    Dear Kumar Doab Sir,

    Device is collected sucessfully ,now they want Outstading Bill for the month of Dec 2016.which i does not pay due to improper service from last 9 months and i use only 49 mb instead of 30 GB of Dec 2016.

    Here i attach copy of Removal of Device from my home

    Kumar Doab (FIN)     16 May 2017

    If device has been collected then why it is demanded again.

     

    Kumar Doab (FIN)     16 May 2017

    If M/s Tikona was not able to provide connectivity then why it is demanding payment!

    Write to M/s Tikona's MD, TRAI,DOT.

    Handover the matter to your own counsel at your location and approach DCDRF.

    Rajneesh Chauhan (Businessman)     22 May 2017

    ok sir....thanks for supporting

    and i already mail TRAI .

    Kumar Doab (FIN)     22 May 2017

    If you are not staisfied then, anytime ( within 2years)  you can handover the matter to your own counsel at your location and approach DCDRF.


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