Hi all, i have a cargo moving company. we do transportation by air and train. Few days back, we lifted a consignment of Medicines from Indore to Guwahati which was insured by some national insurance company. We connected material into train from Indore to Howrah. We have given material to a private lease holder. During transit, there was theft happened in running train during Indore to Howrah. When train reached Howrah, we found 15 ctn were lost out of 191 ctns. We forwarded same to Guwahati. Now, consignee party is telling is that the material is worth Rs. 4 lacs. However the total cost of consignment is around 12 lacs. First they said the value of 15 ctn is worth 2 lacs, then they said of 2.84 lacs and then finally they said its around 4 lacs. We said the claim they seek will be on the manufacturing price not the MRP of the goods. But they say it will be on MRP.
Now, i want to know two things:
1) If we get a FIR copy of GRP or RPF, do we still need to pay the claim to company?
2) The claim will depend on manufacturing price or MRP?
please help us with the issue. Also, to avoid such incident in future, what steps we can take.