It has been learnt that:
In each company there is a official designated by IRDA for agents agreements, licenses etc. This official forwards licenses to concerned employee in each branch office.
In each branch of the company there is an employee usually EA (Executive Assistant) or OA ( Office Administrator) who forwards agents docs to HO of the company and receives docs, licenses of agents from the company. The agent has to collect license from EA or OA or any other employee designated by the company, under acknowledgment.
The agency agreement which is signed by the agent is signed by the designated official of the company, on behalf of the company. In the agency Agreement Company might have given some target. The situation of business of the companies and recruitment of agents is such that agents are not terminated except in case of professional misconduct.
For all practical purposes agent can file complaint with BM. The matter reported by you is a tactics played by the company. Usually the companies exercise these tactics and tricks thru BM, who in turn forces the sales Manager/Agency Manager of the agent. This Sales Manager/Agency Manager of the agent is made scapegoat in all such cases. Sales Manager/Agency Manager as per process, compliance norms of the company can not collect the agent's license, but internally and verbally agent is usually told that Sales Manager/Agency Manager was holding the license. The agent is recruited by the efforts of Sales Manager/Agency Manager, and both may be known to each other. It shall be better to represent to BM clear the matter in complaint that license was declined to be given by BM as BM is the administrative head.
The agent should lodge a written complaint under acknowledgment with BM,MD of the company and mention his representations date wise, and request to supply him the IRDA license by registered post/speed post only, say within next 7 days. If the need be agent can lodge a grievance with IRDA.
The link is:
The toll free number is also given for inquiries by phone.