nirosha 23 July 2015

Icici credit card - not providing final settlement

HI,

I am from chennai and i hold salary acc, savings acc, car loan and credit card in ICICI. For past 3 months I am asking for final settlement and none of the executives came up with details. I have even dropped a mail to the customer care and they have said it cannot be closed. If it cannot be closed, why did the executive promised that they will come up with final settlement amount? We have talked to some 4-5 agents and none of them have given a call back. At month of May my min due was 2900 and now it is 17000+. The total amt swiped by me is Rs.58000 and I have paid Rs.54000 till now. The outstanding amt is Rs.52000 which is all the interest the bank have charged. I cannot pay double the amount. Also last 3 months interest charges was due to false promise the bank agents made to me. I get harassing calls all the time. They have even abused my Father who was at home and he donot know any details reg this card. Even after complaining for several times we did not get proper response from ICICI. We clearly explain each executive that we have requested for final settlement. They will say we will come up with details in next 2 days or their manager will call. But nothing as such happened. Now they have blocked my Salary Acc which is with ICICI and they have made the due amount as negative balance and blocked all transactions. When we are ready for final settlement, how come they can avoid giving us the details or block other account. I have loans in ICICI and HDFC which will be left unpaid if they keep blocking my account.

I request to waive off the interest charged and the amount built up during the false promise period and give me a final settlement amount.

I really wanted to close off all the accounts and loans in ICICI after this kind of customer service. FALSE PROMISE is a big disappointment. We have jobs and we cannot keep following up with each of the persons who calls up from time to time. When a call back is arranged, it is the responsibility of the agent to call us back which never happened with ICICI.

Please help me in coming out of this credit card issue asap.

Regards,
Nirosha

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4 Replies

Kumar Doab (FIN) 23 July 2015

Their practices are illegal,transgression,defamation ect...........

Record all calls, visits ............... each and every thing.

https://www.lawyersclubindia.com/forum/Recovery-agency-calls-124352.asp

https://www.lawyersclubindia.com/forum/Harrasment-by-icici-banks-recovery-agents-76271.asp#.VbDKCrV-jMo

https://www.lawyersclubindia.com/forum/I-have-used-credit-card-before-marriage-124341.asp

Deal with thier illegal practices with firm hands.

nirosha 23 July 2015

Please let me know if i can get some help as we were ready to make final settlement. Delay was from bank side. Now they have set lien on my salary acc without any prior notice. Also, let me know if the bank can charge Rs.51,000 interest for Rs.58,000.

I have made transactions for Rs.58000 and paid Rs.54000. Even then my outstanding is Rs.51000 which is all the interest. Does bank have rights to charge this much interest.

Also, when am ready to make final settlement why are they not giving the settlement option. For 3 months I have been asking them for settlement.

Regards,

Nirosha

Kumar Doab (FIN) 24 July 2015

M/s ICICI, HDFC bank etc are not a member of IBA.

For this reason also the citizens should avoid to bank with them.

In other threads mentioned above a reference has been made to ‘RBI Master Circular on Customer services’ on CC.

The points raised by you are duly covered by RBI.

M/s ICICI bank as usual shall scream that you have signed on CC issuance form, accepted interest and flaunt MITC etc…………..

National Commission for consumer disputes has already passed a decision on such usurious interest charged by bank like M/s CItiBank, ICICI…………….

Kumar Doab (FIN) 25 July 2015

Ref; your PM too.

It is felt that your approach due to being ill informed of your rights is erratic and you are being taken for granted by this habutual offender M/s ICICI Bank....

Seek help from local lawyer specializing in consumer/banking matters.The banks/CC companies do not provide any relief usually.

Your lawyer can draft your case properly and cover the errors made by you and fetch you relief from DCDRF without any adverse effect on your CIBIL......................and DCDRF can also order to vacate the lien..............and penalize M/s ICICI bank...