On 10th april, there were 4 fraudulent cash withdrawals from my account of Rs 28.09, Rs 67660.80, Rs 9786.21 and Rs 28.09 amounting to a total of Rs 77543. As soon as I received the sms about these transactions, I called the icici customer care & blocked my card. My debit card was never lost and was still in my possession when these transactions happened.
I visited nearest police station to file an fir but they refused to do so & instead filed a complaint.After that i went to the nearest icici bank & filled up a customer dispute form for the resolution of my case & handed over them copy of police complaint. Bank representatives told me that these transactions happened overseas, but I never went abroad which can be established by my passport. Icici bank is now telling me that their team will investigate the matter & it can take upto a month.
Can you please advise me what should be my next steps? Should I seek legal help or wait for bank's internal investigation to complete? Also what options do I have for filing the FIR?