annonymous (na) 03 June 2013

Bank denying to close account

I had bank account with Leading private sector Bank . I did stop operating it about 8 years ago . So bank marked it as "Dormant account "

when i approached bank to close it they told me that i need to activate account before closing account .

To activate account i need to submit an Identity Proof as well as address proof .

My Identity proof has exactly same address written in my Bank account ., However my address proof has old series of house number with same street address .. (local muncipal corporation have allotted multipe numbers to every house)

So bank is denying to accept it as valid address proof .

what is the possible remedy in above circumstance?

Thanks

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2 Replies

Adv k . mahesh (advocate) 03 June 2013

if you have any old address proof showing the old address even a xerox copy provide with a new municpal address given and give a formal letter stating the facts and tell them to close the account., even then they are not doing then complain to the higher authorities personally

Prasun Chandra Das (Banker) 03 June 2013

Bank cannot deny closing a dormant/inoperative a/c. Send your a/c closure request letter, alongwith all cancelled unused chq leaves, and your card cut in half, by post. As long as your signature matches, bank should close the a/c. Pls note that for a/c closure, all a/c holders must sign application.