Go thru the language and words stated in emails carefully. It shall be appropriate to show the demand of payment raised by bank, emails of the collection/recovery agency/ARC to a lawyer experienced in such matters. Your lawyer may opine that even if there is some leftover debt it is time barred. Or your lawyer may advice to issue a legal notice to bank and both agencies and pull them to Lok Adalat, DCDRF etc…
Has the company stated an amount say Rs…….is the full and final amount to be paid within say dated……..???
Have you paid the FNF amount within the fixed date??
Do you have the proof of payment?
The Banks in India are required to keep the list of its collection/recovery agencies/ARC etc on its web site. You may check if the previous company features in the list updated by the bank?
Has the new company raised its demand of payment in writing or it is verbal??
Record the telephone calls of the new company and instruct it to supply its demand by letter on its letterhead under original seal and signature by hand of the competent employee?
Based on the letter of the new company you may proceed further.
Valuable advice of learned experts/members is sought.
Issue a notice to old company and the bank for not supplying you the acknowledgment and FNF settlement of you’re a/c.