You have posted that:
--------“I am working with a multination BPO in Gurgaon, Haryana”
The redg. office of the company is located in which state????
------“they said this to agents that do this and do that to maintain the good score (they always says it verbally)”
“We mentioned that we were not aware.”
--------“ Also managers are saying that they don't know about it and they never incourged this.
The work stations/work floors of such companies are usually under CCTV surveillance and word and activity is recorded.
If the activity was as per the orders of the managers then the workers could have stated it in their disposition to management.
The managers are representative of the management.
Their orders were followed by the workers and workers are expected to comply.
Had they not complied they could faced the repercussions.
Were all workers coerced or forced or instructed to conceal this fact by these managers?
Is it not a possibility that these managers were instructed by their managers to do so?
Is it a practice, norm to analyze the work floor recordings by superiors to check if all is well and in line with policies of the company?
If the workers feel so they may demand the CCTV footage with voice recordings to enable them to reply.
--------“"It has came to our attention that you are allegedly involved in acts involving survey avoidance activities which is a violation of BCG (Business Continuty Guidelines) clause 1.1 - Commitment to integrity and Business Ethics. Since the charges leveled against you are of grave and serious nature, you are hereby suspended and required to refrain from attending usual business at office with immediate effect, pending further proceesings and final order in the matter, unless required to do so for investigations.”
The company has quoted its internal policy…………………..If this policy has not been circulated to all workers then workers have a right to demand to inform ( certified copy of the communication even if it was email) that when was this policy supplied to them and demand a copy of the same also.
It seems in this case in this case the inquiry shall lead to charges getting substantiated and thus to termination…………………..which shall get recorded and shall affect future employability of the workers.
All workers may join hands, unite and approach trade unions and a labor consultant/service lawyer. Now employees should not act on thier own and must proceed under expert advice of their lawyer. The lawyer and trade union know how to drive such case. The lawyer can opine that each worker falls within the category of 'workman' as in ID Act and 'employee' as in Shops and establishments Act of the state...................................
All workers may check if this company has its certified standing orders (CSO) or model standing orders shall apply to the establishment.
It is felt that Haryana is one of the states that had granted blanket exemption from provisions of Industrial Employment Standing Orders to IT/ITeS companies.
The workers may check the position from the o/o Certifying Officer (Dy. Labor Commissioner)………………………..
Workers may also check if the certified standing orders/model standing orders are displayed by company on notice board and demand certified copy of the standing orders (certified/model) being observed by the company along with reply of the company in writing by redg. post only.
Employers should supply the copy against a nominal charge say Rs.10/……
Employees or anyone can obtain copy from CO against a set fee…………..
Employees should also go thru the misconducts stated in the standing orders (and also in the policy referred by the compnay)................................
“Supreme Court overruled its earlier decision and held that the misconducts mentioned in the standing orders were exhaustive and a workman could not be punished for an act or omission which was not described as a misconduct in the standing orders.”
Supreme Court of India
Glaxo Laboratories vs The Presiding Officer, Labour
The above might fetch soem releif for the workers.
You may proceed as deemed fit.
Valuable advice of learned members/experts is sought.