I am working with a multination BPO in Gurgaon, Haryana. What happend here is the quality team started scrubbing the data for last six months and found that there are most of the agnets are using a way to avoid a customer satisfaction survey shot by the end of the call. And thats a common way everyone was doing and even managers were ware of it and they said this to agents that do this and do that to maintain the good score (they always says it verbally) Now when quality team noticed that then they escalated it to management and management started asking aganets one by one and asking them to write an acknowlegemnt about the incident that he/she was aware of the trick or not. We mentioned that we were not aware. Also managers are saying that they don't know about it and they never incourged this.
After couple of weeks HR was calling agents in group of 3-4 and then giving them a letter in which the following matter is written :
"It has came to our attention that you are allegedly involved in acts involving survey avoidance activities which is a violation of BCG (Business Continuty Guidelines) clause 1.1 - Commitment to integrity and Business Ethics. Since the charges leveled against you are of grave and serious nature, you are hereby suspended and required to refrain from attending usual business at office with immediate effect, pending further proceesings and final order in the matter, unless required to do so for investigations. During the next 90 days, you will be paid subsitence allowance equivalent to 50% of your assured monthly salary"
Now some of agents including me searched for other job because in 50% salay it's impossible to survive in Delhi with your family. We got jobs in other companies and when we contacted HR for the resignation they said we can not resign untill the investigation complets. We have a joining dates for next month (Spetember'2013) and if company don't accept the resignation then what to do in this matter because without the resignation acceptance and Relieving letter the offer from the new company will be on hold/withdrawn. Pleas help us in this situation.