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Karthik (NA)     09 May 2016

Citibank is spamming with sms for 14 hours non stop

I am getting the same sms from Citibank for 13-14 hours non stop. And they are not doing anything about this as far i as I see. I want to file a case against Citibank for Denial Of Service and Harassment. Please advise.



Learning

 6 Replies

Kumar Doab (FIN)     09 May 2016

Hope you have called/written to them and have call details/acknowledgment/complaint number.

Show all details/docs to an able counsel specialzing in consumer matters, preferably.

If you are confident that you can pursue on your own then read at;

www.confonet.nic.in

 

There are many threads on CitiBank inboth Forum/Experts section at LCI that you can search in search option on left hand side of this web page e.g;

 

https://www.lawyersclubindia.com/search_results_custom.asp?dir=forum&q=Citibank&B1=GO#.VzBGh9J97IU

 

https://www.lawyersclubindia.com/search_results_custom.asp?dir=experts&q=CitiBank&B1=GO#.VzBHM9J97IU

 

https://www.lawyersclubindia.com/experts/Harassment-and-threats-by-citi-bank-india-566031.asp#.VzBHR9J97IU

 

 

1 Like

adv.raghavan (Advocate,9444674980)     09 May 2016

I am skeptical about this, have rethink and carry on.

Karthik (NA)     09 May 2016

There is nothing wrong on my part. i made a transaction and as usual i was expecting one sms from citibank about the same. But I was continuously getting the same message for 14 hours non stop. I called at 6 AM, 8:30 and 13:15 about the same.also mailed them at 13:30. So far nothnig has changed. It is a classic DOS attack. my phone battery is dying due to the non stop sms and the phone performance is also very bad due to the high RAM usage by sms app.

Kumar Doab (FIN)     09 May 2016

Once the customer has informed a 'Wrong' it is inherent duty of service provider/bank to correct it and reply if if it delayed and if it is done or to inform what next should be done.

 

mahendra limaye (Cyber Legal Consultant)     10 May 2016

You can certainly file civil as well as criminal suit against said company.For civil suit you will have to asses the damages caused to you.For more detailed interaction contact 09422109619.

Kumar Doab (FIN)     10 May 2016

You may consult an able counsel.


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