The cheque book can’t be handed over without authorization and acknowledgment.
Unused chuqes are seen.
The RBI has certainly issued guidelines and RBI guidelines have statutory force.
The Bank formulates its internal policy on the lines as advocated by RBI.
The RBI guidelines, Bank’s internal policies are available on Bank’s website and are to be kept in branch and bank is under obligation to provide the published version to customer without any cost.
The BM is not running a ‘Lala ki Dookan’ that it can do whatever it wants………………………..and whatever it does becomes a practice.
Relate the actual incidence with rules/polices and pinpoint variance and transgression.
Otherwise in the absence of a concluding action the interactions with BM/Bank is nothing more than chatting and the chatting wont take you anywhere.
You may go thru:
>>> Master Circular on Customer Service
5.7.1.: Issuing large number of cheque books
(issued to Public Sector Banks)
Banks may issue cheque books with larger number of (20/25) leaves if a customer
demands the same and also ensure that adequate stocks of such cheque books 20/25
leaves maintained with all the branches to meet the requirements of the customers.
Banks should take appropriate care while issuing large number of cheque books. It
should be done in consultation with controlling office of the bank.
March 18, 2013
b…………… banks may continue to follow their existing policy regarding cheque book issuance for additional issuance of cheques, in adherence to their accepted Fair Practices Code.