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Vishnu (xyz)     25 June 2014

Case against vodafone

I changed my mobile netwok from airtel prepaid to postpaid. My number was activated and working properly for 5 days. But after 5 days i could not make any outgoing calls from my number. I spoke with the customer care, vodafone mini store for several times and their answer was that the verification process was not completed. They send people home to verify the address. I live in the address for 30 years. Their reply was address not tracable. how could be that possible? again i spoke with them and my number was activated. it worked for one day. again it got disconnected. It is happening fort he past one week. can i file a case against vodafone? Please help.


 5 Replies

Krishi (Student)     26 June 2014

Forget mini store and customer care, they are as good as the word useless in such cases. Get info on the appellate authority and lodged a complaint with him/her. The email address and phone number will be on website. Do a Google search and you can find it faster. This is a case of deficiency in service and if taken to court the company could lose quite a few thousands of rupees. If appellate authority doesn't help you out ( they do, and much faster than CC. I was in a similar situation but provider was Airtel ), you can go ahead and lodged a complaint. Guidance for the same can be either found on Google or Experts here will help you out if you request.

Rangee (Lawyer)     26 June 2014


You can file complaint with district consumer forum for claiming damages for the inconvenience caused to you being without phone against Vodaphone. The verification should be completed before number portability. 


Sunil S Nair (lawyer)     27 June 2014

You can visit vodafone service center and take issue with them 

Kumar Doab (FIN)     28 June 2014

Issue final notice narrating all previous representations (mention dates, names, phone numbers, address etc ……………………..and brief minutes of discussion) and demand compensation as per internal compensation policy of the company……………………and to beg apology in writing on its letterhead under original seal and signature of the competent employee of the company…………………..within say next 3 days……………………………or lodge complaint with DCDRF.


Consumer complaint can be lodged in DCDRF against private telecom operators as per latest notification from DOT……………………


You may download it from:



You may also go thru;


 Telecom Regulatory Authority of India


--- Consumers’ Handbook on Telecommunications

----Consumer handbook Mobile Phone


---Consumer Protection Guidelines



Attached File : 740280389 consumer handbook mobile phone trai-handbook12.pdf, 740280389 trai consumer protection guidelines.doc, 740280389 faq.doc downloaded: 115 times

Kumar Doab (FIN)     26 August 2016




(Against the Order dated 13/12/2012 in Appeal No. 154/2012 of the State Commission
NEW DELHI ...........Petitioner(s)
THANE - 401107
- ...........Respondent(s)



Dated : 19 Nov 2014
1. The key question which falls for consideration is, whether, the consumer fora have the jurisdiction to try and decide the disputes relating to excess telephone billing and whether, there lies a rub in exercising its jurisdiction in view of Section 7-B of the Indian Telegraph Act, 1885.
2. All the cases entail similar facts and the same questions of law. We will decide the above detailed cases through this common judgment. The learned counsel for the OPs, namely, Reliance Communications Ltd., Maharashtra Telephone Nigam Ltd. and Bharti Airtel Ltd., has placed reliance on the celebrated authority reported in General Manager, Telecom Vs. M. Krishna & Anr., Civil Appeal No. 7687 of 2004, decided on 01.09.2009, wherein it was held, as under :-
“In our opinion when there is a special remedy provided in Section 7-B of the Indian Telegraph Act regarding disputes in respect of telephone bills, then the remedy under the Consumer Protection Act is by implication barred. Section 7-B of the Telegraph Act reads as under:-
"S. 7B Arbitration of Disputes :-
(1) Except as otherwise expressly provided in 3 this Act, if any dispute concerning any telegraph line, appliance or apparatus arises between the telegraph authority and the person or whose benefit the line, appliance or apparatus is, or has been provided, the dispute shall be determined by arbitration and shall, for the purpose of such determination, be referred to an arbitrator appointed by the Central Government either specifically for the determination of that dispute or generally for the determination of disputes under this Section.
(2) The award of the arbitrator appointed under sub-s. (1) shall be conclusive between the parties to the dispute and shall not be questioned in any Court.
Rule 413 of the Telegraph Rules provides that all services relating to telephone are subject to Telegraph Rules. A telephone connection can be disconnected by the Telegraph Authority for default of payment under Rule 443 of the Rules.
It is well settled that the special law overrides the general law. Hence, in our opinion the High Court was not correct in its approach”.
3. We are of the considered view that this authority is not applicable to the present cases. In Fair Air Engineers (P) Ltd. Vs. N.K. Modi (1996) 6 SCC 385, it was held, as under :-
“Considered from this perspective, we hold that though the District Forum, State Commission and National Commission are judicial authorities, for the purpose of Section 34 of the Arbitration Act, in view of the object of the Act and by operation of Section 3 thereof, we are of the considered view that it would be appropriate that these forums created under the Act are at liberty to proceed with the matters in accordance with the provisions of the Act rather than relegating the parties to an arbitration proceedings pursuant to a contract entered into between the parties. The reason is that Act intends to relieve the consumers of the cumbersome arbitration proceedings or civil action unless the forums on their own and on the peculiar facts and circumstances of the particular case, come to the conclusion that the appropriate forum for adjudication of the disputes would be otherwise those given in the Act”.
 4. In Appeal (civil) 4965 of 2000,

 Kishore Lal Vs. Chairman, Employees State Insurance Corporation, decided by a larger

 Bench of the Hon’ble Apex Court, vide order dated 08.05.2007,

 the Hon’ble Apex Court, after having considered the provisions of the State Insurance Act, 1948, the Hon’ble Apex Court 17 of its judgment, it has observed that it has been held in numerous cases of this Court that the jurisdiction of a consumer forum has to be construed liberally so as to bring many cases under it for their speedy disposal. In the case of

 M/s. Spring Meadows Hospital and Another v. Harjol Ahluwalia and Another, AIR


 1998 SC 1801

 , it was held that the CP Act creates a framework for speedy disposal of consumer disputes and an attempt has been made to remove the existing evils of the ordinary court system. The Act being a beneficial legislation should receive a liberal construction. We are of the considered view that same ratio will be applicable to these cases.

5. Moreover, the above said Section 7-B of the Indian Telegraph Act, 1948, under any of the circumstances, could not have been invoked, as it provides that any dispute concerning any telegraph line, appliance or apparatus arising between Telegraph Authority and the person for whose benefit the line, appliance or apparatus is provided shall be determined by an Arbitrator to be appointed by the Central Government. All the OPs above named, do not come within the definition of ‘Telegraph Authority’, within the meaning of Indian Telegraph Act, 1885.
6. In view of the above said definition, the petitioners/OPs cannot be said to be ‘telegraph authority’. Consequently, there lies no rub in invoking the jurisdiction of the consumer fora.
7. The ‘telegraph authority’ has been defined in the Finance Act, 1994 and it includes a person who has been granted a licence under the first proviso to sub-section (1) of Section 4 of the above said Act. In para 11 of the judgment of the State Commission dated 06.11.2012, rendered by the Bench headed by Hon’ble Mr.Justice S.B.Mhase, it was held, as under :-
 “Learned Counsel for the complainants and Authorised Representative of the Intervener invited our attention stating that said letter has not been issued by Director-General of Posts and Telegraphs, but it has been issued by Director Phones (E) on behalf of the Telegraph Authority-Director General, Telecommunications, Department of telecommunications and thus, submitted that this letter has not been issued by the Telegraph Authority as defined under Section 3(6) of the Indian Telegraph Act, 1885, it cannot be used to say that MTNL or the MTNL officers are the Telegraph Authority. It is further to be noted that our attention has been also brought to the order passed in Writ Petition No.7824/2005 which was in respect of Bharati Tele-Ventures Limited, one of the Licensees under the Indian Telegraph Act, 1885, the Bombay High Court has observed in Para 40 that the Licensee does not step in the shoes of the telegraph authority under the said Act. Being so, even though the tower and/or cabin can be called as a “post” as defined under Section 3(5) of Indian Telegraph Act, 1885, that itself will not absolve the Licensee from complying with the requirements of the provisions of law under the MRTP Act and the BPMC Act. The delegation of power under Section 19B of the Indian Telegraph Act, 1885 to the Licensees is not to the extent of extending the powers of the telegraph authority under the Indian Telegraph Act, 1885 to the Licensees. In the said judgment, the Bombay High Court has observed after having considered the order of delegation of powers issued in favour of Bharti Tele-Ventures Ltd. that the delegation is absolutely limited to the extent of “seeking way-leave” from the private owners to place and maintain telephone lines and to enter such properties for that purpose and thus, after interpreting said order, the Bombay High Court has come to the conclusion that there is nothing in the order to constitute the Bharti Tele-Ventures Ltd. to say that they are telegraph authority”.

 8. In a recent authority, the Delhi High Court in J

 .K. Mittal Vs. Union of India & Ors.

 W.P.(C) 8285/2010 & C.M. No.21319/2010

 decided on 06.02.2012

 , his Lordship, Hon’ble Mr. Justice Vipin Sanghi, was pleased to hold, as under :

 the impugned order dated 02.09.2010 passed by the State Commission cannot be sustained, as it erroneously holds that the consumer complaint of the petitioner was barred by Section 7B of the Indian Telegraph Act. It is clear that the respondent no.2 is not a telegraph authority. The bar under Section 7B, if at all, could have applied, had the dispute arisen between the petitioner and a telegraph authority, which the respondent no.2 is not. Merely because respondent No. 2 is a licensee under Section 4 of the Indian Telegraph Act, it does not confer on it the status of a telegraph authority. It was held that the petitioner’s consumer claim is maintainable before the District Forum. The District Forum is, therefore, directed to entertain and consider the said claim on its merits”.

9. The gamut of all these facts, circumstances and arguments lean on the side of the consumers/complainants. There lies no rub in filing the complaint, before the consumer fora. All the revision petitions, filed by the petitioners are hereby dismissed. Stay, if granted, stands vacated.





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