ATM FRAUD

have you submitted a written complaint? just issue legal Notice to bank and file police coplaint for this fraud.

It is absurd to state that your ATM unauthorized debit was not credited in your account.

The details provided by you are inadequate.

The normal procedure is

a)Immediately reporting online, and through written confirmation by registered post informing unauthorized debit.

b)Asking the bank for obtaining the withdrawal particulars like payee, date, time, place, ATM details, CCTV footage etc.

\c)Seeking replacement of such foolproof ATM Card ( cloning not possible

d)IF the amount is not credited back to account reporting the matter to a higher authority, ombudsman and issuing notice under CP Act claiming credit with interest and penalty.

It is not clear as to how there can be an inordinate delay in follow up.

Please search in google with keywords: ATM debits fraudulently RBI directions to Banks on reversing entry" or contact another bank branch employee for due guidance.

Immediately file online pgrms grievance if your bank is a PSU or online complaint to Chairman/CEO if it is a private sector bank.

This portal is an initiative of Government of India to facilitate victims/complainants to report cyber crime complaints online. This portal caters to complaints pertaining to cyber crimes only with special focus on cyber crimes against women and children. Complaints reported on this portal are dealt by law enforcement agencies/ police based on the information available in the complaints. It is imperative to provide correct and accurate details while filing complaint for prompt action.

Please contact local police in case of an emergency or for reporting crimes other than cyber crimes. National police helpline number is 100. National women helpline number is 181.

Then file Complaint to consumer forum after issuing a Regd legal notice to Bank stating the entire efforts in one letter.  Have you been informed by the bank the particulars of such debit like payee name, photo at ATM Center, Account no, address of Bank and payee, etc and ensured that your bank intimates about the fraud to the concerned payee's banker ?).  If not,  demand for specific details as information from your bank.  Invariably inform the name of the bank and at least as to whether it is PSU or private bank.

To

The Manager,

................

Dear Sir

Reg: Debit of Rs.............in a .............ccount number ..............with................................Branch.

Ref: My complaint dt......................

Please provide the following information:

1.Nature of debit:   Cash withdrawal  or other type of withdrawal 

2.Place of ATM with full address of such ATM

3.Exact Date, time of withdrawal:

4:Whether CCTV footage was solicited:

5.If it is other than cash withdrawals Name of the payee:.................Account number...............Bank:.................Full address of the Bank and customer:

6. Certified Copy of laid down norms issued as circular for following such debits in customer's account by your Bank.

7.Chronological events showing efforts of the bank in recovering such amount withdrawn from account through fraud.

Then file Complaint to consumer forum after issuing a Regd legal notice to Bank stating the entire efforts in one letter.  Have you been informed by the bank the particulars of such debit like payee name, photo at ATM Center, Account no, address of Bank and payee, etc and ensured that your bank intimates about the fraud to the concerned payee's banker ?).  If not,  demand for specific details as information from your bank.  Invariably inform the name of the bank and at least as to whether it is PSU or private bank.

To

The Manager,

................

Dear Sir

Reg: Debit of Rs.............in a .............ccount number ..............with................................Branch.

Ref: My complaint dt......................

Please provide the following information:

1.Nature of debit:   Cash withdrawal  or other type of withdrawal 

2.Place of ATM with full address of such ATM

3.Exact Date, time of withdrawal:

4:Whether CCTV footage was solicited:

5.If it is other than cash withdrawals Name of the payee:.................Account number...............Bank:.................Full address of the Bank and customer:

6. Certified Copy of laid down norms issued as circular for following such debits in customer's account by your Bank.

7.Chronological events showing efforts of the bank in recovering such amount withdrawn from account through fraud.