net banking system failure


done transections through vijaya bank vnet but informed transection failed, but the gateway is telling they paid to the marchant, the money not yet refunded to the accountm NOW WHOME TO CONTACT REGARDING THE MATTER

 
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RTI & CONSUMER ACTIVIST

Please lodge complaint with brach manager where you are having account. Please also peruse

 

Bank problems:

http://www.box.net/shared/12ijyj35xivah5ft3tt8

 

http://www.bighelpers.org/blogs/jps50/23-how-address-problems-banks.html

 
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FIN

You may submit a complaint in writing under proper acknowledgment to the BM of the branch where you hold the said a/c. The escalation matrix has to be displayed in the bank on notice board. Or the BM can inform you. The citizen charter, escalation matrix should be on bank’s website also.

In case of delay you can escalate to Nodal Officer, MD, and Chairman of the bank.

Did you save the screenshot displaying failure of transaction? If yes you may attach the printout with your complaint and obtain acknowledgment of the printout also on its copy.

 
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Lawyer

approach the branch manager.

 

or visit the website of the bank for detailed information.

 

RBI has already set timelimits to settle all such disputes.

 
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