I need assistance in drafting a complaint to the Consumer Court to request a refund for my 6-month postpaid BSNL connection, despite the telephone copper line not being connected to my premises.
Can I also raise a request to BSNL to disconnect my telephone line before approaching the Consumer Court?
Since the subscripttion name is under the company name, is there any problem?
I have the following documents to support my case:
- BSNL postpaid bills
- Receipts
- A copy of the letter submitted to BSNL regarding my status of my connection.
Here's a brief summary of my issue:
I shifted to a new location and submitted a request to BSNL, which was accepted by the exchange. However, the lineman failed to complete the connection, citing unavailability of copper wire.
After 35 days, I submitted a letter inquiring about the status of my request. In response, BSNL contacted me via phone, asking for Rs. 5000 to upgrade to a fiber connection. I informed them that I already have a fiber connection and only require a voice plan.
Despite this, BSNL continues to bill me for the copper subscripttion, which I have been paying. When I visited their office after Diwali, they refused to assist me, stating that I must either disconnect or switch to a fiber connection.
Please help me draft a complaint to the Consumer Court to resolve this issue.
