Unfortunately for me i took a Tikona connection in february. the service was quite poor and in June i filed for deactivation of account. I registered complaint numerous times and the customer care officials kept telling me they would call back but they never did and when i told them so they would drop the call. I had to leave the city so i disconnected the modem and gave Tikona an address where they could collect it from and once again requested for deactivation of account. They did not do it and three months later i got a threatening call and they blackmailed me to pay Rs. 3269/- as penalty for not paying the bills for the period June-August. I had not even been in the city then and the modem had been disconnected in May itself but still apparently there had been net usage. They told me to make the payment within 30 min or they would send High Court summons to me and in effect blackmailed me with dire consequences. As they had my address and other details i was forced to pay the amount. After this i got a message that my account has been reactivated. Now when i contact the customer care to deactivate the account once again the same thing as before happens. The email id in their records is wrong and when i tell them to change it i am asked to message to a number but then also the id is not changed, and when i mail to customer care with another email id i get an auto generated reply to use registered id.
I am extremely frustrated with the Tikona services and regret the decision of ever using their network. I don't know how to get my account deactivated. Now i inclined to proceed to consumer courts to get back the money that was extorted from me. My Tikona customer ID is 1109708082.
